Kuehne + Nagel AS
Sea Logistics Customer Care Specialist, Export
Kuehne + Nagel AS, Chicago, Illinois, United States, 60290
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a new Sea Logistics Customer Care Specialist, Export to join our Sea Logistics team.Your Role
Reporting to the Sea Logistics Customer Care Manager you will support customers by providing helpful information, answering questions, and responding to complaints. You will provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. You will have accountability for maintaining excellent service for our internal and external customers. You will be account owner of house accounts (personally own an account portfolio).
Your Responsibilities
Customer Care and Satisfaction: to pro actively advise and consult to ensure customer satisfactionShipment Management: Qualification and entry of customer orders into the operational execution processComplaint ManagementQuotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)Customer On boarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer orderCustomer Data Management: Maintenance and integration of customer data in the KN systemsOperational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)Reporting (creating, refining and reviewing reports)Your Skills and Experiences
2+ years' experience in Sea Logistics2+ years' Freight Forwarding2+ years' Customer service experience1+ years' experience with managing P/LYou have the ability to travel for business purposesGood Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1#J-18808-Ljbffr
Reporting to the Sea Logistics Customer Care Manager you will support customers by providing helpful information, answering questions, and responding to complaints. You will provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. You will have accountability for maintaining excellent service for our internal and external customers. You will be account owner of house accounts (personally own an account portfolio).
Your Responsibilities
Customer Care and Satisfaction: to pro actively advise and consult to ensure customer satisfactionShipment Management: Qualification and entry of customer orders into the operational execution processComplaint ManagementQuotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)Customer On boarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer orderCustomer Data Management: Maintenance and integration of customer data in the KN systemsOperational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)Reporting (creating, refining and reviewing reports)Your Skills and Experiences
2+ years' experience in Sea Logistics2+ years' Freight Forwarding2+ years' Customer service experience1+ years' experience with managing P/LYou have the ability to travel for business purposesGood Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1#J-18808-Ljbffr