Gaston College
Administrative Support - Helpdesk Specialist
Gaston College, Dallas, North Carolina, United States, 28034
Salary:
$37,592.00 Annually
Location :
Dallas, NC
Job Type:
Full-Time Regular Staff
Job Number:
2022-00608
Division:
Finance and Operations
Department:
Technology Services
Opening Date:
11/05/2024
SUMMARY
Open until filled-
The Administrative Support - Helpdesk Specialist plays a crucial role in the smooth operation of the Technology Services Department, providing comprehensive support to students, faculty and staff. Reporting directly to Chief Information Officer (CIO), this role is responsible for a wide range of administrative tasks, including front desk management, event coordination, financial administration and helpdesk support.
DUTIES AND RESPONSIBILITIES
Front Desk Operations, Helpdesk & Customer Service:Serve as the primary point of contact for Technology Services, greeting and assisting visitors with professionalism and courtesy.Offer administrative support to Technology Services as required.Deliver exceptional customer service to students, faculty, staff, and guests, ensuring their needs are met promptly.Manage incoming communications, including phone calls, emails, and mail, prioritizing and directing inquiries to the appropriate individuals or departments.Track and follow up on issues to ensure timely resolution.Administrative Support:
Manage and prepare documents that may require background research and data compilation.Ensure that assignments and projects are completed on time with appropriate follow-up.Conduct regular inventory audits and manage the ordering of office and supplies.Maintain and organize files and documents systematically to support efficient access and use.Assist the CIO and Chief Information Security Officer (CISO) with special projects, meeting coordination, minute-taking, and event planning.Support financial compliance by assisting with check deposits and managing logs for audit purposes.Campus Event Management:
Coordinate logistics for campus events requiring technology needs.Handle room reservations both on and off-campus to facilitate meetings and events.Coordinate technology support to ensure seamless event execution.Maintain and update the staff out of office calendar.Oversee planning for campus visits, including search processes and interview arrangements.Other Responsibilities:
Serve on various College committees as required.Other duties as assigned.MINIMUM EDUCATION QUALIFICATIONS
Associate degree from a nationally accredited institution and two years of related work experience required or equivalent combination of training and experience.MINIMUM EXPERIENCE QUALIFICATIONS
Strong written and verbal communication skills with the ability to communicate, in written and oral form, detailed and technical program information guidelines to various audiences.Must work with the CIO and CISO to prepare department assessment documents and budgets.Demonstrated experience with Microsoft Office Suite (Excel, Word), or similar office products software.Demonstrated strong customer service experience with the ability to provide problem resolutions.Fingerprinting required upon hire.Eligibility to obtain and maintain a Division of Criminal Investigation (DCI) certification required. In addition to the standard background check, this position requires having a clear fingerprint-based criminal records search through the State Bureau of Investigation (SBI).Ability to interact, present, and provide guidance to a variety of visitors, staff and students.Demonstrated advanced administrative skills with a high level of professionalism and ability to exercise judgment in a variety of situations.Must be a fast, independent learner and able to work without supervision when merited.Ability to translate complex technical issues into simple terms; when providing telephone support, must be able to understand end users' descriptions of their computer problems in order to correctly troubleshoot them.Willingness to learn multiple roles and be flexible with work assignment on a daily basis.Previous experience with computerized information systems requiredPrevious experience supporting multiple units.Physical Requirements
Generally, works in a traditional climate-controlled office environment and requires the ability to sit for extended periods.Some walking, standing, and bending required, and the ability to lift and maneuver items weighing up to 25 pounds.Work environment can be stressful at times in dealing with a wide variety of challenges and deadlines.
Gaston College provides a comprehensive, affordable insurance and benefits program. We are continuously investigating new benefit offerings that are responsive to the needs of our regular** employees.
State Health PlanDental InsuranceVision InsuranceHealth Care and Dependent Care Flexible Spending AccountsEmployee Assistance ProgramAdditional Supplemental InsurancesNC State Retirement PlanSupplemental Retirement PlansDisability Benefits, Long- and Short-TermLongevity PayState Employees' Credit Union EligibilityLeave (Vacation, Sick, FMLA, Civil and Military, Child/Student Involvement, Education, and Voluntary Shared)Paid HolidaysEducational Advancement CompensationTuition AssistanceEmployee Discount Program**Please note: Temporary (part-time) employees do not earn benefits.
01
Have you reviewed the job posting, including the salary, for this position?
YesNo
02
Do you have at least an Associate degree from a nationally accredited institution and two years of related work experience or equivalent combination of training and experience? (Required )
YesNo
03
Do you have demonstrated experience with Microsoft Office Suite (Excel, Word), or similar office products software? (Required)
YesNo
04
Do you have experience with computerized information systems and supporting multiple units? (Required)
YesNo
05
Are you physically able to sit for extended periods, to walk, stand, bend, and to lift and maneuver items weighing up to 25 pounds? (Required)
YesNo
Required Question
$37,592.00 Annually
Location :
Dallas, NC
Job Type:
Full-Time Regular Staff
Job Number:
2022-00608
Division:
Finance and Operations
Department:
Technology Services
Opening Date:
11/05/2024
SUMMARY
Open until filled-
The Administrative Support - Helpdesk Specialist plays a crucial role in the smooth operation of the Technology Services Department, providing comprehensive support to students, faculty and staff. Reporting directly to Chief Information Officer (CIO), this role is responsible for a wide range of administrative tasks, including front desk management, event coordination, financial administration and helpdesk support.
DUTIES AND RESPONSIBILITIES
Front Desk Operations, Helpdesk & Customer Service:Serve as the primary point of contact for Technology Services, greeting and assisting visitors with professionalism and courtesy.Offer administrative support to Technology Services as required.Deliver exceptional customer service to students, faculty, staff, and guests, ensuring their needs are met promptly.Manage incoming communications, including phone calls, emails, and mail, prioritizing and directing inquiries to the appropriate individuals or departments.Track and follow up on issues to ensure timely resolution.Administrative Support:
Manage and prepare documents that may require background research and data compilation.Ensure that assignments and projects are completed on time with appropriate follow-up.Conduct regular inventory audits and manage the ordering of office and supplies.Maintain and organize files and documents systematically to support efficient access and use.Assist the CIO and Chief Information Security Officer (CISO) with special projects, meeting coordination, minute-taking, and event planning.Support financial compliance by assisting with check deposits and managing logs for audit purposes.Campus Event Management:
Coordinate logistics for campus events requiring technology needs.Handle room reservations both on and off-campus to facilitate meetings and events.Coordinate technology support to ensure seamless event execution.Maintain and update the staff out of office calendar.Oversee planning for campus visits, including search processes and interview arrangements.Other Responsibilities:
Serve on various College committees as required.Other duties as assigned.MINIMUM EDUCATION QUALIFICATIONS
Associate degree from a nationally accredited institution and two years of related work experience required or equivalent combination of training and experience.MINIMUM EXPERIENCE QUALIFICATIONS
Strong written and verbal communication skills with the ability to communicate, in written and oral form, detailed and technical program information guidelines to various audiences.Must work with the CIO and CISO to prepare department assessment documents and budgets.Demonstrated experience with Microsoft Office Suite (Excel, Word), or similar office products software.Demonstrated strong customer service experience with the ability to provide problem resolutions.Fingerprinting required upon hire.Eligibility to obtain and maintain a Division of Criminal Investigation (DCI) certification required. In addition to the standard background check, this position requires having a clear fingerprint-based criminal records search through the State Bureau of Investigation (SBI).Ability to interact, present, and provide guidance to a variety of visitors, staff and students.Demonstrated advanced administrative skills with a high level of professionalism and ability to exercise judgment in a variety of situations.Must be a fast, independent learner and able to work without supervision when merited.Ability to translate complex technical issues into simple terms; when providing telephone support, must be able to understand end users' descriptions of their computer problems in order to correctly troubleshoot them.Willingness to learn multiple roles and be flexible with work assignment on a daily basis.Previous experience with computerized information systems requiredPrevious experience supporting multiple units.Physical Requirements
Generally, works in a traditional climate-controlled office environment and requires the ability to sit for extended periods.Some walking, standing, and bending required, and the ability to lift and maneuver items weighing up to 25 pounds.Work environment can be stressful at times in dealing with a wide variety of challenges and deadlines.
Gaston College provides a comprehensive, affordable insurance and benefits program. We are continuously investigating new benefit offerings that are responsive to the needs of our regular** employees.
State Health PlanDental InsuranceVision InsuranceHealth Care and Dependent Care Flexible Spending AccountsEmployee Assistance ProgramAdditional Supplemental InsurancesNC State Retirement PlanSupplemental Retirement PlansDisability Benefits, Long- and Short-TermLongevity PayState Employees' Credit Union EligibilityLeave (Vacation, Sick, FMLA, Civil and Military, Child/Student Involvement, Education, and Voluntary Shared)Paid HolidaysEducational Advancement CompensationTuition AssistanceEmployee Discount Program**Please note: Temporary (part-time) employees do not earn benefits.
01
Have you reviewed the job posting, including the salary, for this position?
YesNo
02
Do you have at least an Associate degree from a nationally accredited institution and two years of related work experience or equivalent combination of training and experience? (Required )
YesNo
03
Do you have demonstrated experience with Microsoft Office Suite (Excel, Word), or similar office products software? (Required)
YesNo
04
Do you have experience with computerized information systems and supporting multiple units? (Required)
YesNo
05
Are you physically able to sit for extended periods, to walk, stand, bend, and to lift and maneuver items weighing up to 25 pounds? (Required)
YesNo
Required Question