Air Force Institute of Technology
Supervisory IT Specialist (CUSTSPT)
Air Force Institute of Technology, Baltimore, Maryland, United States,
The position is located in the Information Technology Branch (ITB), Division of Management (DM), National Human Genome Research Institute (NHGRI). As part of ITB's mandate, it provides a variety of IT support services to all NHGRI staff. The customer base comprises highly skilled professionals, specialists in the life and computer sciences, grants management, administration, communication, and other areas devoted to supporting the Institute's scientific portfolio and agenda.To qualify for the position of
Supervisory IT Specialist (CUSTSUPT), GS-14 , you must have the following IT-related experience demonstrated by paid or unpaid experience obtained in either the private or public sector, and/or completion of specific, intensive training that demonstrates you possess each of the following four competencies:Attention to Detail
- is thorough when performing work and conscientious about attending to detail.Customer Service
- Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Oral Communication
- Expresses information effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others and responds appropriately.Problem Solving
- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.AND
have one (1) year of qualifying specialized experience equivalent to at least the GS-13 level in the Federal service, obtained in either the private or public sector typically gained in the IT field or through performing IT-related tasks: performing technical analysis to diagnose and resolve IT configuration or integration issues and identify problematic trends and patterns; developing customer support policies, procedures, and standards; leading a team in IT systems development projects from design to support; evaluating specifications and features of new products; and making recommendations for future implementation of IT products and services to management.Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay.To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings with the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy.Preview assessment questionnaire before you apply:
https://apply.usastaffing.gov/ViewQuestionnaire/12594070
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Supervisory IT Specialist (CUSTSUPT), GS-14 , you must have the following IT-related experience demonstrated by paid or unpaid experience obtained in either the private or public sector, and/or completion of specific, intensive training that demonstrates you possess each of the following four competencies:Attention to Detail
- is thorough when performing work and conscientious about attending to detail.Customer Service
- Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Oral Communication
- Expresses information effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others and responds appropriately.Problem Solving
- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.AND
have one (1) year of qualifying specialized experience equivalent to at least the GS-13 level in the Federal service, obtained in either the private or public sector typically gained in the IT field or through performing IT-related tasks: performing technical analysis to diagnose and resolve IT configuration or integration issues and identify problematic trends and patterns; developing customer support policies, procedures, and standards; leading a team in IT systems development projects from design to support; evaluating specifications and features of new products; and making recommendations for future implementation of IT products and services to management.Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay.To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings with the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy.Preview assessment questionnaire before you apply:
https://apply.usastaffing.gov/ViewQuestionnaire/12594070
#J-18808-Ljbffr