Account Operations Manager

Essential Job FunctionsLeads, directs and manages operations for account to ensure that the operations staff executes service agreements at or above the client's standards.Maximize profitability through superior service, effective and prompt communications and follow-up on all pending matters.Plan and monitor daily staffing schedules, and adjusts accordingly to ensure adequate staffing levels that support operational demands and business objectives.Manage revenue and expenses to budget constraints.Trains, develops and motivates employees to peak performance and growth in their knowledge and responsibilitiesManages the financial aspects of the department (purchasing, budget preparation and review, financial reporting and monitoring expenses).Other duties as assignedOther Skills/AbilitiesIntermediate proficiency in Microsoft Office, internet, web based and job specific software applicationsInterpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel.The ability to work in a fast-paced environment.Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.Physical RequirementsTalking, hearing and using hands to operate a computer keyboard, mouse and other computer componentsSitting for extended periods of timeVision abilities required by this job include close vision and the ability to adjust focusWalking within the warehouse and inspecting freightEducation and ExperienceHigh school diploma or GED Required, Bachelor's degree preferredMinimum seven years related experience requiredMinimum six years industry experience requiredMinimum five years supervisory experience requiredCERTIFICATIONS AND LICENSESProfessional certification may be required in some areas.MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION:https://assessment.predictiveindex.com/bo/28w/Candidate_LinkWHY SHOULD YOU WORK FOR CRANE?At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.We offer:Quarterly Incentive Plan136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal UseExcellent Medical, Dental and Vision benefitsTuition Reimbursement for education related to your jobEmployee Referral BonusesEmployee Recognition and Rewards ProgramPaid Volunteer Time to support a cause that is close to your heart and contributes to our communitiesEmployee DiscountsWellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution ratesCome join the leader in logistics and take your career in the right direction.Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We maintain a drug-free workplace and perform pre-employment substance abuse testing.This position requires the final candidate to successfully pass an E-Verify Check.More Information: http://www.dhs.gov/e-verify Company benefits are contingent upon meeting eligibility requirements and plan conditions.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)