Customer Supply Chain Coordinator

DescriptionTITLE: Customer Supply Chain CoordinatorREPORTS TO: Customer Service ManagerLOCATION: Chicago, ILLactalis Heritage Dairy is currently seeking candidates to join our team in Chicago!Lactalis Group, the world leader in dairy, is a family-owned business with more than 85,000 pragmatic and ambitious professionals worldwide, committed to providing healthy and delicious dairy products that bring people together every day. At Lactalis, our core values of AMBITION, ENGAGEMENT, and SIMPLICITY are at the heart of everything we do.If you’re looking for a unique experience with a company that offers strong brands, professional expertise, and a dynamic work environment that champions entrepreneurial spirit, hands-on responsibility, and real opportunity for career development, we want to hear from you!Lactalis Heritage Dairy: inviting you to share with us your STORY, your PASSION, and your EXPERTISE.The Customer Supply Chain Coordinator is accountable for managing all order fulfillment activities to offer customer service support to the company’s sales efforts. This role will be responsible for ensuring customer orders are processed, shipped and invoiced. The Customer Supply Chain Coordinator will serve as the primary liaison between sales personnel, brokers, distributors, customers and various departments and functions to investigate, resolve and respond to issues and questions. This critical role requires interpersonal and problem-solving abilities as well as a process orientation to facilitate resolution to both short term and long-term service issues.Key responsibilities for this position include:Manage the full end-to-end order to cash business cycle.Own ordering, fulfillment and invoice process including all EDI or manual entries of order data, shipment data and carrier delivery data.Ensure release of invoice for timely billing.Resolve all conflicts with orders, including quantity discrepancies, quality lot information for traceability and pricing issues.Serve as the interface between the customer, supply chain and sales on order fulfillment and service-related matters.Enable support tasks, including efficient, accurate order processing & fulfillment of an assigned account base and serve as a liaison between the customer, outside sales, and internal departments.Offer solutions to assigned customer accounts based upon specific customer initiatives.Ensure processes and procedures are in place and executed for ERP maintenance, error reports review/action as well as audit of customer pricing expectation.Proactively communicate to Buyers daily late deliveries, product cuts, and order changes.Collaborate with Warehouse & Transportation team members in resolving issues and communicating to appropriate parties.Support customer and sales teams with issue resolution.Analyze existing order fulfillment processes for efficiency opportunity improvements.Monitor customer replenishment scorecard and collaborate to drive improvement.Ensure accurate and on-time delivery performance as measured by Lactalis and customer defined metrics.Coordinate day to day issue resolution of out of stocks, warehouse issues, carrier’s issues or customer order changes.Other duties as assigned.RequirementsQualified applicants will contribute the following:Bachelor’s Degree in Supply Chain, Business, or a related field.1+ years of Supply Chain Experience in a customer service environment.Strong communication and inter-personal skills. Ability to collaborate across functions as well as outside the organization with customers and service providers.Demonstrated strengths in critical thinking, problem solving, issue resolution, and continuous improvement.ERP experiences, preferably SAP.Microsoft Office Suite of systems.Lactalis Heritage Dairy is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.

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