Dovel Technologies, Inc
Contact Center Program Manager
Dovel Technologies, Inc, Mc Lean, Virginia, us, 22107
Contact Center Program ManagerApply locations: US - Remote (Any location), US - VA, McLean
Time type: Full time
Posted on: Posted Yesterday
Job requisition id: 22917
Job Family :
Operational Effectiveness Consulting
Travel Required :
Up to 25%
Clearance Required :
Ability to Obtain Secret
What You Will Do :Manages day-to-day operations and ensures the contact center meets its performance and service goals.
Ensure operational efficiency by monitoring key metrics (e.g., service levels, average handling time, etc.).
Supervise team leaders and ensure adherence to processes.
Drive continuous improvement initiatives.
Manage escalations from supervisors/team leaders.
Liaise between executive leadership and operational teams.
What You Will Need :
Ability to OBTAIN and MAINTAIN a SECRET Federal or DoD security clearance
Bachelor's Degree
TEN (10) or more years of project management experience
Experience supporting federal government
Experience managing a contact center
What Would Be Nice To Have :
Experience managing 400+ person contact centers
Experience working in an oversight role and with executive leaders
Experience working in hybrid oversight contact center environment with contractors and federal employees
Department of State experience is a plus
The annual salary range for this position is $144,400.00-$216,600.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer :
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About GuidehouseGuidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
#J-18808-Ljbffr
Time type: Full time
Posted on: Posted Yesterday
Job requisition id: 22917
Job Family :
Operational Effectiveness Consulting
Travel Required :
Up to 25%
Clearance Required :
Ability to Obtain Secret
What You Will Do :Manages day-to-day operations and ensures the contact center meets its performance and service goals.
Ensure operational efficiency by monitoring key metrics (e.g., service levels, average handling time, etc.).
Supervise team leaders and ensure adherence to processes.
Drive continuous improvement initiatives.
Manage escalations from supervisors/team leaders.
Liaise between executive leadership and operational teams.
What You Will Need :
Ability to OBTAIN and MAINTAIN a SECRET Federal or DoD security clearance
Bachelor's Degree
TEN (10) or more years of project management experience
Experience supporting federal government
Experience managing a contact center
What Would Be Nice To Have :
Experience managing 400+ person contact centers
Experience working in an oversight role and with executive leaders
Experience working in hybrid oversight contact center environment with contractors and federal employees
Department of State experience is a plus
The annual salary range for this position is $144,400.00-$216,600.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer :
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About GuidehouseGuidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
#J-18808-Ljbffr