KAYAK
Sr. Commercial Operations Specialist (Hybrid, Stamford Office)
KAYAK, Stamford, Connecticut, United States, 06925
KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car, cruise, or vacation package. We’re also transforming the in-travel experience with our app and new accommodation software. For more information, visit
www.KAYAK.com .
As an employee of KAYAK, you will be part of a global network that includes OpenTable and KAYAK's portfolio of metasearch brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Many employees are dedicated to one brand, but we all have the benefit of using each others strengths and insights. Together, we're able to help people experience the world through dining and travel.
KAYAK is seeking a highly-motivated Senior Specialist in Commercial Operations, who will support our commercial activities globally, advancing projects and initiatives as part of the Core Operations team unit, and supporting our account management with maintaining business relationships across airline, hotel, car and vacation clients.
To be successful you have a deep interest in consumer behavior, superior analytical skills and the ability to work closely with KAYAK’s stakeholders in engineering, product, and business operations teams. You are a self-starter and able to thrive in an agile, dynamic and data-driven environment.
In this role, you will:
Support operations team managers with foundational projects with scope to manage your own initiatives
Optimize, document and improve processes / tools and develop standard practices
Maintain ongoing updates of documentation used at KAYAK
Assess, plan and drive-through projects to benefit KAYAK’s product and users and enhance partner relationships
Develop strong relationships with the KAYAK commercial, analytics, engineering, finance, and business operations teams
Coordinate project efforts across the global commercial team and clearly communicate progress of projects and roadmap to internal stakeholders
Use data analysis and presentation tools to advance commercial priorities with other KAYAK teams
Become fluent in KAYAK systems and tools to support the wider Commercial team
Support accounts owners. Reporting, tracking, billing, day-to-day operations, optimization, etc.
Please apply if:
Embody the KAYAK ethos - Be Bold, Love Numbers, Win As One
3+ years of relevant meaningful experience (account management and travel industry experience is a plus).
Strong analytical and problem-solving skills are a must (advanced excel and powerpoint is a plus)
Excellent communication and presentation skills combined with strong attention to detail
Experience with business problem solving, contracting and negotiating is crucial
Technical background and/or relevant online experience is a plus
A self-starter who is able to work independently and navigate across a global organization
Demonstrated ability to manage complex, multi-faceted relationships, with both internal and external stakeholders
Good business nous - understand what is going on in the competitive landscape and how that applies to our business
Comfortable multitasking and balancing a range of projects
Good sense of humor and excels in working with an unstructured, fast-paced environment
Be a team player, with experience in global stakeholder management - ability to effectively liaise with a cross-functional team of technical experts, marketers, and senior KAYAK teammates across multiple locations, levels and timezones
Benefits
Generous paid vacation
Day off on your birthday!
Company matched retirement plans
Health, dental and vision insurance plans
Flexible Spending Accounts
Headspace Subscription
Drinks, coffee, snacks, games etc.
Weekly Catered Lunches
Universal Paid Parental Leave
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $70,000-$80,000.
In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.
Diversity and InclusionWe aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes for our team members. OpenTable/KAYAK is proud to be an Equal Opportunity Employer, and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. Whoever you are, just be you.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#LI-BR1
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www.KAYAK.com .
As an employee of KAYAK, you will be part of a global network that includes OpenTable and KAYAK's portfolio of metasearch brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Many employees are dedicated to one brand, but we all have the benefit of using each others strengths and insights. Together, we're able to help people experience the world through dining and travel.
KAYAK is seeking a highly-motivated Senior Specialist in Commercial Operations, who will support our commercial activities globally, advancing projects and initiatives as part of the Core Operations team unit, and supporting our account management with maintaining business relationships across airline, hotel, car and vacation clients.
To be successful you have a deep interest in consumer behavior, superior analytical skills and the ability to work closely with KAYAK’s stakeholders in engineering, product, and business operations teams. You are a self-starter and able to thrive in an agile, dynamic and data-driven environment.
In this role, you will:
Support operations team managers with foundational projects with scope to manage your own initiatives
Optimize, document and improve processes / tools and develop standard practices
Maintain ongoing updates of documentation used at KAYAK
Assess, plan and drive-through projects to benefit KAYAK’s product and users and enhance partner relationships
Develop strong relationships with the KAYAK commercial, analytics, engineering, finance, and business operations teams
Coordinate project efforts across the global commercial team and clearly communicate progress of projects and roadmap to internal stakeholders
Use data analysis and presentation tools to advance commercial priorities with other KAYAK teams
Become fluent in KAYAK systems and tools to support the wider Commercial team
Support accounts owners. Reporting, tracking, billing, day-to-day operations, optimization, etc.
Please apply if:
Embody the KAYAK ethos - Be Bold, Love Numbers, Win As One
3+ years of relevant meaningful experience (account management and travel industry experience is a plus).
Strong analytical and problem-solving skills are a must (advanced excel and powerpoint is a plus)
Excellent communication and presentation skills combined with strong attention to detail
Experience with business problem solving, contracting and negotiating is crucial
Technical background and/or relevant online experience is a plus
A self-starter who is able to work independently and navigate across a global organization
Demonstrated ability to manage complex, multi-faceted relationships, with both internal and external stakeholders
Good business nous - understand what is going on in the competitive landscape and how that applies to our business
Comfortable multitasking and balancing a range of projects
Good sense of humor and excels in working with an unstructured, fast-paced environment
Be a team player, with experience in global stakeholder management - ability to effectively liaise with a cross-functional team of technical experts, marketers, and senior KAYAK teammates across multiple locations, levels and timezones
Benefits
Generous paid vacation
Day off on your birthday!
Company matched retirement plans
Health, dental and vision insurance plans
Flexible Spending Accounts
Headspace Subscription
Drinks, coffee, snacks, games etc.
Weekly Catered Lunches
Universal Paid Parental Leave
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $70,000-$80,000.
In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.
Diversity and InclusionWe aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes for our team members. OpenTable/KAYAK is proud to be an Equal Opportunity Employer, and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. Whoever you are, just be you.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#LI-BR1
#J-18808-Ljbffr