MTM
General Manager (Transit)
MTM, Naples, Florida, United States, 33939
At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!What will your job look like?The
General Manager
works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements. This position is for proposed business and is contingent on award of contract.Location: Naples, FL (and is contingent on award of contract)What you’ll do:Contract oversight and facilitation of client needs with anticipation of growthIdentify potential risk and develop resolution processesContinually analyze program needs and productivity and adjust staffing and resources to ensure cost effectivenessDevelopment of or oversight of documentation or work plans as required or neededEmployee training and developmentThorough understanding of the contract, MTM Transit policies and employee handbook guidelinesDevelop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in placeAct as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely mannerAct in a consultative manner, developing and presenting annual plan reviewsProvide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industryMaintain a “Safety First” attitude with client and personnelGood understanding or local climate needs and issues pertaining to the passenger transportation industryThorough understanding of ridership policies to ensure smooth transportation servicesCapability of addressing any questions / concerns regarding site transit programMaintain all employee and vehicle files in accordance with FTA and DOT guidelinesDevelop and maintain thorough knowledge of MTM Transit departments and compliance programs within eachMonitor performance of direct reports and provide coaching and guidanceOversight of Federally mandated Drug and Alcohol programPerform additional duties as assigned or requiredWhat you’ll need:Experience, Education & Certifications:High school diploma or G.E.DAt least 5-7 years of experience managing or providing key leadership support for a medium sized, profitable operations team in a multimillion contract ($3-5 million) environmentExperience managing a site of 50+ employeesExperience monitoring the delivery of contractual servicesMust possess a valid current driver’s licenseSkills:Must possess excellent interpersonal skills and ability to work with a variety of people and job positionsAbility to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelinesAbility to acquire in-depth knowledge of computerized transit routing systemsData analysisExceptional interpretation and problem solving skillsAbility to schedule, organize and prioritize multiple tasksUnderstanding of budget and cost analysisModerate to advanced computer skillsAbility working with data reporting and analyticsKnowledge of ADA, DOT, FTA regulationsAbility to establish key processes and proceduresAbility to maintain high level of confidentialityEven better if you have...Previous management experience in the Para-Transit or livery industries, preferredPrior contract and or project management experience preferredWhat’s in it for you:Health and Life Insurance PlansDental and Vision Plans401(k) with a company matchPaid Time Off and Holiday PayMaternity/Paternity LeaveCasual Dress EnvironmentTuition ReimbursementMTM Perks Discount ProgramLeadership Mentoring OpportunitiesSalary Min: $90,720/ annuallySalary Max: $136,080/ annuallyThis information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.Equal Opportunity Employer:
MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.
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General Manager
works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements. This position is for proposed business and is contingent on award of contract.Location: Naples, FL (and is contingent on award of contract)What you’ll do:Contract oversight and facilitation of client needs with anticipation of growthIdentify potential risk and develop resolution processesContinually analyze program needs and productivity and adjust staffing and resources to ensure cost effectivenessDevelopment of or oversight of documentation or work plans as required or neededEmployee training and developmentThorough understanding of the contract, MTM Transit policies and employee handbook guidelinesDevelop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in placeAct as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely mannerAct in a consultative manner, developing and presenting annual plan reviewsProvide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industryMaintain a “Safety First” attitude with client and personnelGood understanding or local climate needs and issues pertaining to the passenger transportation industryThorough understanding of ridership policies to ensure smooth transportation servicesCapability of addressing any questions / concerns regarding site transit programMaintain all employee and vehicle files in accordance with FTA and DOT guidelinesDevelop and maintain thorough knowledge of MTM Transit departments and compliance programs within eachMonitor performance of direct reports and provide coaching and guidanceOversight of Federally mandated Drug and Alcohol programPerform additional duties as assigned or requiredWhat you’ll need:Experience, Education & Certifications:High school diploma or G.E.DAt least 5-7 years of experience managing or providing key leadership support for a medium sized, profitable operations team in a multimillion contract ($3-5 million) environmentExperience managing a site of 50+ employeesExperience monitoring the delivery of contractual servicesMust possess a valid current driver’s licenseSkills:Must possess excellent interpersonal skills and ability to work with a variety of people and job positionsAbility to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelinesAbility to acquire in-depth knowledge of computerized transit routing systemsData analysisExceptional interpretation and problem solving skillsAbility to schedule, organize and prioritize multiple tasksUnderstanding of budget and cost analysisModerate to advanced computer skillsAbility working with data reporting and analyticsKnowledge of ADA, DOT, FTA regulationsAbility to establish key processes and proceduresAbility to maintain high level of confidentialityEven better if you have...Previous management experience in the Para-Transit or livery industries, preferredPrior contract and or project management experience preferredWhat’s in it for you:Health and Life Insurance PlansDental and Vision Plans401(k) with a company matchPaid Time Off and Holiday PayMaternity/Paternity LeaveCasual Dress EnvironmentTuition ReimbursementMTM Perks Discount ProgramLeadership Mentoring OpportunitiesSalary Min: $90,720/ annuallySalary Max: $136,080/ annuallyThis information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.Equal Opportunity Employer:
MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.
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