Saddle Creek Logistics Services
Sr. Director, Fulfillment Operations (Strategic)
Saddle Creek Logistics Services, North Las Vegas, Nevada, United States, 89095
Why Work for Saddle Creek?
Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.
Department:
Fulfillment Operations
Location:
Las Vegas, NV
Position Description
The Strategic Sr. Director, Fulfillment Operations will have full accountability for all operations, customer service, leadership, safety, employee morale, and continuous improvement for a high-volume fulfillment center and will support other locations and projects to achieve business objectives. This position will oversee day-to-day operations and fully account for all financial performance results. This role will ensure that the most efficient and effective processes are practiced while working with clients to meet their business needs.
Responsibilities
Provides leadership and direction for the fulfillment teams
Provides strategic support and leadership to additional sites and projects
Creates and manages the location(s) financial budget; Includes multiple clients and may include multiple sites
Uses a collaborative approach, continuously evaluates, measures, and refines processes to improve service, quality, and efficiency
Achieves client success through direct communication and interactions, managing SLA attainment, and providing rapid responses and/or action plans to concerns
Strategic alignment contributions outlined by senior leadership to include: Solutioning & Pricing, Contract Reviews, Client Business Reviews, and Internal Stakeholder Meetings
Incorporates LEAN practices and methodologies
Improves employee satisfaction through improved working conditions, proactive communication, and prompt reaction to concerns
Provides strategic leadership and guidance to develop, coach, and mentor staff
Provides prompt and accurate reporting in alignment with Saddle Creek Logistics Services’ financial reporting standards and client accounting expectations
Works closely with business development team to support new client solutions, pricing, facility tours, and client presentations
Identifies new business opportunities and implements new solutions within the existing customer base
Manages value-added services, which may include call center, reverse logistics, kitting, and assembly solutions
Manages relationships with vendors and corporate cross-functional teams
Ensures compliance with all applicable regulatory requirements
Maintains strong safety and facility cleanliness programs in compliance with all OSHA and company requirements
Demonstrates a strong understanding of systems, including WMS, CRM, OMS, TMS, etc.
Leads and supports the implementation of new and upgraded systems as required
20% - 30% overnight travel to support other locations with operations leadership, projects, implementations, new business discussions, and other related activities
Qualifications
Education/Experience
Bachelor’s Degree Required - preferably in Supply Chain Management, Business, Logistics, or related field
Must have 7-10+ years of leadership experience, 5 of which must be in a multi-channel order fulfillment business environment
Prior experience with order fulfillment automation and technology required
Knowledge, Skills, and Abilities
Must have working knowledge and experience with Warehouse Management Systems (WMS), Order Management Systems (OMS), Customer Relationship Management (CRM), and parcel management systems
Demonstrates a solid understanding of business financial management (budgets, profit, and loss, forecasting/planning)
Must be proficient with Microsoft Office, including Word, Excel, and PowerPoint
Ability to write reports and business correspondence
Ability to perform complex business analysis, critical thinking, and informed decision making
Ability to think critically about existing processes and technology solutions
Ability to effectively present information and respond to questions from both internal and external stakeholders
Ability to analyze and adequately interpret policies and contracts
Ability to travel 20% - 30%
Success Attributes
Builds and leads teams to achieve goals and objectives
Effective problem solving, continuous improvement, information analysis, and timely decision making
Builds and develops strong business relationships with the team, clients, and vendors
Effectively influences and drives consensus with all stakeholders
Adaptive leadership style that promotes collaboration, teamwork, and innovation at all levels
Ability to act and react swiftly to continuous change
Benefits:
Benefits package including medical, dental, vision, HSA, and medical reimbursement
Annual bonus eligibility
401(k) match
Vacation and holiday pay
Employee assistance and identity theft protection
Career development and opportunity for internal promotions
Tuition reimbursement for further education
Company paid life insurance and short term disability
Saddle Creek is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders.
Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to Disability.accommodation@sclogistics.com and let us know your contact information and the nature of your request.
#J-18808-Ljbffr
Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.
Department:
Fulfillment Operations
Location:
Las Vegas, NV
Position Description
The Strategic Sr. Director, Fulfillment Operations will have full accountability for all operations, customer service, leadership, safety, employee morale, and continuous improvement for a high-volume fulfillment center and will support other locations and projects to achieve business objectives. This position will oversee day-to-day operations and fully account for all financial performance results. This role will ensure that the most efficient and effective processes are practiced while working with clients to meet their business needs.
Responsibilities
Provides leadership and direction for the fulfillment teams
Provides strategic support and leadership to additional sites and projects
Creates and manages the location(s) financial budget; Includes multiple clients and may include multiple sites
Uses a collaborative approach, continuously evaluates, measures, and refines processes to improve service, quality, and efficiency
Achieves client success through direct communication and interactions, managing SLA attainment, and providing rapid responses and/or action plans to concerns
Strategic alignment contributions outlined by senior leadership to include: Solutioning & Pricing, Contract Reviews, Client Business Reviews, and Internal Stakeholder Meetings
Incorporates LEAN practices and methodologies
Improves employee satisfaction through improved working conditions, proactive communication, and prompt reaction to concerns
Provides strategic leadership and guidance to develop, coach, and mentor staff
Provides prompt and accurate reporting in alignment with Saddle Creek Logistics Services’ financial reporting standards and client accounting expectations
Works closely with business development team to support new client solutions, pricing, facility tours, and client presentations
Identifies new business opportunities and implements new solutions within the existing customer base
Manages value-added services, which may include call center, reverse logistics, kitting, and assembly solutions
Manages relationships with vendors and corporate cross-functional teams
Ensures compliance with all applicable regulatory requirements
Maintains strong safety and facility cleanliness programs in compliance with all OSHA and company requirements
Demonstrates a strong understanding of systems, including WMS, CRM, OMS, TMS, etc.
Leads and supports the implementation of new and upgraded systems as required
20% - 30% overnight travel to support other locations with operations leadership, projects, implementations, new business discussions, and other related activities
Qualifications
Education/Experience
Bachelor’s Degree Required - preferably in Supply Chain Management, Business, Logistics, or related field
Must have 7-10+ years of leadership experience, 5 of which must be in a multi-channel order fulfillment business environment
Prior experience with order fulfillment automation and technology required
Knowledge, Skills, and Abilities
Must have working knowledge and experience with Warehouse Management Systems (WMS), Order Management Systems (OMS), Customer Relationship Management (CRM), and parcel management systems
Demonstrates a solid understanding of business financial management (budgets, profit, and loss, forecasting/planning)
Must be proficient with Microsoft Office, including Word, Excel, and PowerPoint
Ability to write reports and business correspondence
Ability to perform complex business analysis, critical thinking, and informed decision making
Ability to think critically about existing processes and technology solutions
Ability to effectively present information and respond to questions from both internal and external stakeholders
Ability to analyze and adequately interpret policies and contracts
Ability to travel 20% - 30%
Success Attributes
Builds and leads teams to achieve goals and objectives
Effective problem solving, continuous improvement, information analysis, and timely decision making
Builds and develops strong business relationships with the team, clients, and vendors
Effectively influences and drives consensus with all stakeholders
Adaptive leadership style that promotes collaboration, teamwork, and innovation at all levels
Ability to act and react swiftly to continuous change
Benefits:
Benefits package including medical, dental, vision, HSA, and medical reimbursement
Annual bonus eligibility
401(k) match
Vacation and holiday pay
Employee assistance and identity theft protection
Career development and opportunity for internal promotions
Tuition reimbursement for further education
Company paid life insurance and short term disability
Saddle Creek is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders.
Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to Disability.accommodation@sclogistics.com and let us know your contact information and the nature of your request.
#J-18808-Ljbffr