Children's National Medical Center
Patient Access Representative
Children's National Medical Center, Washington, District of Columbia, us, 20022
Job Description - Patient Access Representative (2400029Y)This position reports to the Patient Access Supervisor or Manager. Provide patient services and administrative support in ancillary operations. Interact with parents, patients, physicians, and other staff under moderate supervision in a courteous manner. Collect and verify all demographic information to ensure accuracy. May provide required notification of scheduled and unscheduled services according to insurance provider requirements. May be responsible for scheduling patients for ancillary appointments. Position may be required to float to ancillary patient access areas for coverage (ED, RAD, LAB, AMSAC, etc.). Next step in career ladder is Senior Patient Access Rep.Qualifications
Minimum EducationHigh School Diploma or GED (Required)
Minimum Work Experience2 years Related experience (Required)
Required Skills/KnowledgeBroad knowledge in administrative processes, customer service skills. Computer knowledge necessary. Microsoft Office experience preferred (Word & Excel). Complete Patient Access training curriculum and pass all competency assessments. The ability to type a minimum of 35 words per minute is required.Functional Accountabilities
Patient ServicesDemonstrate accuracy of scheduling patients using the applicable scheduling system for the department. Verify applicable charge codes correspond with diagnostic codes.Complete computer-aided, online registration screen with parent/guardian via telephone or in person in a professional & courteous manner.Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy. Complete bedside registration for ED patients.Reschedule appointments for patients who did not show or for the ancillary services cancellations by providers/technologist.Greet patients and parents courteously. Arrive patients in the appropriate system based on department policy.Obtain required consents for department & ensure distribution of compliance-related materials (i.e., HIPAA Privacy Notice, Patient Rights).Information VerificationVerify insurance eligibility using applicable eligibility system.Advise leadership of any authorization issues at the time of check-in.Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointments.Cash CollectionCollect and record co-payments, deposits, and payments in full and provide payer with receipt.Office SupportAnswer telephone and address caller needs appropriately.Maintain office files and office supplies at PAR levels.Maintain a clean reception area and work space.Primary Location
District of Columbia-WashingtonWork Locations
CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010Job
Administrative Support / Customer ServiceOrganization
FinancePosition Status: R (Regular) - FT - Full-TimeShift: DayWork Schedule: 9:30am-6:30pmJob Posting
Oct 31, 2024, 4:00:00 AMFull-Time Salary Range
39062.4 - 76502.4Childrens National Hospital is an equal opportunity employer...
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Minimum EducationHigh School Diploma or GED (Required)
Minimum Work Experience2 years Related experience (Required)
Required Skills/KnowledgeBroad knowledge in administrative processes, customer service skills. Computer knowledge necessary. Microsoft Office experience preferred (Word & Excel). Complete Patient Access training curriculum and pass all competency assessments. The ability to type a minimum of 35 words per minute is required.Functional Accountabilities
Patient ServicesDemonstrate accuracy of scheduling patients using the applicable scheduling system for the department. Verify applicable charge codes correspond with diagnostic codes.Complete computer-aided, online registration screen with parent/guardian via telephone or in person in a professional & courteous manner.Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy. Complete bedside registration for ED patients.Reschedule appointments for patients who did not show or for the ancillary services cancellations by providers/technologist.Greet patients and parents courteously. Arrive patients in the appropriate system based on department policy.Obtain required consents for department & ensure distribution of compliance-related materials (i.e., HIPAA Privacy Notice, Patient Rights).Information VerificationVerify insurance eligibility using applicable eligibility system.Advise leadership of any authorization issues at the time of check-in.Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointments.Cash CollectionCollect and record co-payments, deposits, and payments in full and provide payer with receipt.Office SupportAnswer telephone and address caller needs appropriately.Maintain office files and office supplies at PAR levels.Maintain a clean reception area and work space.Primary Location
District of Columbia-WashingtonWork Locations
CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010Job
Administrative Support / Customer ServiceOrganization
FinancePosition Status: R (Regular) - FT - Full-TimeShift: DayWork Schedule: 9:30am-6:30pmJob Posting
Oct 31, 2024, 4:00:00 AMFull-Time Salary Range
39062.4 - 76502.4Childrens National Hospital is an equal opportunity employer...
#J-18808-Ljbffr