Children's National Medical Center
Patient Access Representative (PRN | As Needed)
Children's National Medical Center, Washington, District of Columbia, us, 20022
Job Title:
Patient Access Representative (PRN | As Needed) (240002BX)Description:
This position reports to the Patient Access Supervisor or Manager. Provide patient services and administrative support in ancillary operations. Interact with parents, patients, physicians, and other staff under moderate supervision in a courteous manner. Collect and verify all demographic information to ensure accuracy. May provide required notification of scheduled and unscheduled services according to insurance provider requirements and schedule patients for ancillary appointments. Position may be required to float to ancillary patient access areas for coverage (ED, RAD, LAB, AMSAC, etc.). Next step in career ladder is Senior Patient Access Rep.Qualifications:Minimum Education:High School Diploma or GED (Required)Minimum Work Experience:2 years Related experience (Required)Required Skills/Knowledge:Broad knowledge in administrative processes, customer service skills. Computer knowledge necessary. Microsoft Office experience preferred (Word & Excel). Complete Patient Access training curriculum and pass all competency assessments. The ability to type a minimum of 35 words per minute required.Functional Accountabilities:Patient Services:Demonstrate accuracy of scheduling patients using the applicable scheduling system for the department.Complete computer-aided, online registration screen with parent/guardian via telephone or in person in a professional & courteous manner.Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy.Reschedule appointments for patients who did not show or for ancillary services cancellations by providers/technologist.Greet patients and parents courteously. Arrive patients in the appropriate system based on department policy.Obtain required consents for department & ensure distribution of compliance-related materials (i.e. HIPAA Privacy Notice, Patient Rights).Respond to patient portal work lists (i.e. appointment requests, fax queues, email requests, etc.).Information Verification:Verify insurance eligibility using applicable eligibility system.Advise leadership of any authorization issues at the time of check-in.Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointments.Discuss co-payment, deposits, payment in full, or past due balance collections with parents in a professional & courteous manner.Cash Collection:Collect and record co-payments, deposits, and payments in full and provide payer with receipt.Office Support:Answer telephone and address caller needs appropriately.Maintain clean reception area and work space.Organizational Accountabilities:Anticipate and respond to customer needs; follows up until needs are met.Demonstrate collaborative and respectful behavior.Contribute to a positive work environment.Primary Location:
District of Columbia-WashingtonWork Locations:
CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010Job:
Administrative Support / Customer ServiceOrganization:
FinancePosition Status:
R (Regular) - O - PRNShift:
VariableWork Schedule:
PRN Shift VariesJob Posting:
Sep 16, 2024, 2:36:20 PMFull-Time Salary Range:
39062.4 - 76502.4
#J-18808-Ljbffr
Patient Access Representative (PRN | As Needed) (240002BX)Description:
This position reports to the Patient Access Supervisor or Manager. Provide patient services and administrative support in ancillary operations. Interact with parents, patients, physicians, and other staff under moderate supervision in a courteous manner. Collect and verify all demographic information to ensure accuracy. May provide required notification of scheduled and unscheduled services according to insurance provider requirements and schedule patients for ancillary appointments. Position may be required to float to ancillary patient access areas for coverage (ED, RAD, LAB, AMSAC, etc.). Next step in career ladder is Senior Patient Access Rep.Qualifications:Minimum Education:High School Diploma or GED (Required)Minimum Work Experience:2 years Related experience (Required)Required Skills/Knowledge:Broad knowledge in administrative processes, customer service skills. Computer knowledge necessary. Microsoft Office experience preferred (Word & Excel). Complete Patient Access training curriculum and pass all competency assessments. The ability to type a minimum of 35 words per minute required.Functional Accountabilities:Patient Services:Demonstrate accuracy of scheduling patients using the applicable scheduling system for the department.Complete computer-aided, online registration screen with parent/guardian via telephone or in person in a professional & courteous manner.Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy.Reschedule appointments for patients who did not show or for ancillary services cancellations by providers/technologist.Greet patients and parents courteously. Arrive patients in the appropriate system based on department policy.Obtain required consents for department & ensure distribution of compliance-related materials (i.e. HIPAA Privacy Notice, Patient Rights).Respond to patient portal work lists (i.e. appointment requests, fax queues, email requests, etc.).Information Verification:Verify insurance eligibility using applicable eligibility system.Advise leadership of any authorization issues at the time of check-in.Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointments.Discuss co-payment, deposits, payment in full, or past due balance collections with parents in a professional & courteous manner.Cash Collection:Collect and record co-payments, deposits, and payments in full and provide payer with receipt.Office Support:Answer telephone and address caller needs appropriately.Maintain clean reception area and work space.Organizational Accountabilities:Anticipate and respond to customer needs; follows up until needs are met.Demonstrate collaborative and respectful behavior.Contribute to a positive work environment.Primary Location:
District of Columbia-WashingtonWork Locations:
CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010Job:
Administrative Support / Customer ServiceOrganization:
FinancePosition Status:
R (Regular) - O - PRNShift:
VariableWork Schedule:
PRN Shift VariesJob Posting:
Sep 16, 2024, 2:36:20 PMFull-Time Salary Range:
39062.4 - 76502.4
#J-18808-Ljbffr