Children's National Medical Center
Patient Access Representative (Part-time | 12 hours per week)
Children's National Medical Center, Washington, District of Columbia, us, 20022
Job Title:
Patient Access Representative (Part-time | 12 hours per week) (2400033F)Description:
This position reports to the Patient Access Supervisor or Manager. Provide patient services and administrative support in ancillary operations. Interact with parents, patients, physicians, and other staff under moderate supervision in a courteous manner. Collect and verify all demographic information to ensure accuracy. May provide required notification of scheduled and unscheduled services according to insurance provider requirements. May be responsible for scheduling patients for ancillary appointments. Position may be required to float to ancillary patient access areas for coverage (ED, RAD, LAB, AMSAC, etc.). Next step in career ladder is Senior Patient Access Rep.Qualifications:Minimum Education:
High School Diploma or GED (Required)Minimum Work Experience:
2 years Related experience (Required)Required Skills/Knowledge:
Broad knowledge in administrative processes, customer service skills. Computer knowledge necessary. Microsoft Office experience preferred (Word & Excel). Complete Patient Access training curriculum and pass all competency assessments. The ability to type minimum of 35 words per minute required.Functional Accountabilities:Patient Services:
Demonstrate accuracy of scheduling patients using the applicable scheduling system for the department.Complete computer-aided, online registration screen with parent/guardian via telephone or in person in a professional & courteous manner.Collect accurate demographic and insurance information.Reschedule appointments for patients who did not show or for the ancillary services cancellations by providers/technologist.Greet patients and parents courteously.Obtain required consents for department & ensure distribution of compliance-related materials.Respond to patient portal work lists.
Information Verification:
Verify insurance eligibility using applicable eligibility system.Advise leadership of any authorization issues at the time of check-in.Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointments.
Cash Collection:
Collect and record co-payments, deposits, and payments in full.
Billing Preparation:
For ancillary services ensure all applicable orders/scripts/referrals are obtained prior to services being rendered.
Office Support:
Answer telephone and address caller needs appropriately.Maintain clean reception area and work space.
Organizational Accountabilities:Anticipate and respond to customer needs; follows up until needs are met.Demonstrate collaborative and respectful behavior.Contribute to a positive work environment.Use resources efficiently.Primary Location:
District of Columbia-WashingtonWork Locations:
CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010Job:
Administrative Support / Customer ServiceOrganization:
FinancePosition Status:
R (Regular) - PT - Part-TimeShift:
DayWork Schedule:
TBDJob Posting:Full-Time Salary Range:
43160 - 85259.2Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment.
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Patient Access Representative (Part-time | 12 hours per week) (2400033F)Description:
This position reports to the Patient Access Supervisor or Manager. Provide patient services and administrative support in ancillary operations. Interact with parents, patients, physicians, and other staff under moderate supervision in a courteous manner. Collect and verify all demographic information to ensure accuracy. May provide required notification of scheduled and unscheduled services according to insurance provider requirements. May be responsible for scheduling patients for ancillary appointments. Position may be required to float to ancillary patient access areas for coverage (ED, RAD, LAB, AMSAC, etc.). Next step in career ladder is Senior Patient Access Rep.Qualifications:Minimum Education:
High School Diploma or GED (Required)Minimum Work Experience:
2 years Related experience (Required)Required Skills/Knowledge:
Broad knowledge in administrative processes, customer service skills. Computer knowledge necessary. Microsoft Office experience preferred (Word & Excel). Complete Patient Access training curriculum and pass all competency assessments. The ability to type minimum of 35 words per minute required.Functional Accountabilities:Patient Services:
Demonstrate accuracy of scheduling patients using the applicable scheduling system for the department.Complete computer-aided, online registration screen with parent/guardian via telephone or in person in a professional & courteous manner.Collect accurate demographic and insurance information.Reschedule appointments for patients who did not show or for the ancillary services cancellations by providers/technologist.Greet patients and parents courteously.Obtain required consents for department & ensure distribution of compliance-related materials.Respond to patient portal work lists.
Information Verification:
Verify insurance eligibility using applicable eligibility system.Advise leadership of any authorization issues at the time of check-in.Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointments.
Cash Collection:
Collect and record co-payments, deposits, and payments in full.
Billing Preparation:
For ancillary services ensure all applicable orders/scripts/referrals are obtained prior to services being rendered.
Office Support:
Answer telephone and address caller needs appropriately.Maintain clean reception area and work space.
Organizational Accountabilities:Anticipate and respond to customer needs; follows up until needs are met.Demonstrate collaborative and respectful behavior.Contribute to a positive work environment.Use resources efficiently.Primary Location:
District of Columbia-WashingtonWork Locations:
CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010Job:
Administrative Support / Customer ServiceOrganization:
FinancePosition Status:
R (Regular) - PT - Part-TimeShift:
DayWork Schedule:
TBDJob Posting:Full-Time Salary Range:
43160 - 85259.2Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment.
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