Senior Patient Access Representative (Part time | 16 Hours per week)

Job Description - Senior Patient Access Representative (Part time | 16 Hours per week) (24000294)DescriptionThe Senior Patient Access Rep will report to the Patient Access Supervisor or Manager and provide patient services and administrative support in ancillary operations. Will act as a knowledge source for registration by assisting in the daily process outcomes of the department. Will support team with training and problem solving to enhance registration performance. The Sr Patient Access Rep will be responsible for the continued development of staff and work with management to develop training programs, and assist with compliance with quality assurance program. Will interact with parents, patients, physicians and other staff under moderate supervision in a courteous manner. Provide assistance to other employees within their department as well as other departments. Collect and verify all demographic information to ensure accuracy. May provide required notification of scheduled and unscheduled services according to insurance provider requirements. May be responsible for scheduling patients for ancillary appointments. Position may be required to float to ancillary patient access areas for coverage (ED, RAD, IP, LAB, AMSAC etc.). Must be able to complete a minimum of one complex access function (Complex Scheduling, Bed Management and Complex Mentorship).QualificationsMinimum EducationHigh School Diploma or GED (Required)Minimum Work Experience3 years Related experience (Required)Required Skills/KnowledgeBroad knowledge in administrative processes, customer service skills. Computer knowledge necessary. Microsoft Office experience preferred (Word & Excel). Complete Patient Access training curriculum and pass all competency assessments. The ability to type minimum of 35 words per minute required.Functional AccountabilitiesPatient ServicesEnsure accuracy of scheduling patients using the applicable scheduling system for the department: schedule routine and add-on exams; schedule complex radiological exams prior to the patient's arrival.Complete computer aided, on-line registration screen with parent/guardian via telephone or in person in professional & courteous manner. Complete bedside registration based on assigned work space.Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy.Update scheduling systems with cancellation and no shows by COB. Reschedule appointment for patients who did not show or for ancillary services cancellations by providers. Schedule follow up appointments at check out.Greet patients and parents courteously. Arrive patient in appropriate system based on department policy.Obtain required consents for department & ensure distribution of compliance related materials (i.e. HIPAA Privacy Notice, Patient Rights). Obtain copy of insurance card and photo ID to be stored in medical record.Collect and record co-payments, deposits and payments in full and provide payer with receipt.Respond to patient portal work lists (i.e. appointment requests, fax queues, email requests, etc.).Information VerificationVerify insurance eligibility using applicable eligibility system. Ensure that managed care carve outs are adhered to.Advise leadership of any authorization issues at the time of check-in.Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointment.Discuss co-payment, deposits, payment in full, or past due balance collections with parents in a professional & courteous manner.Verify insurance information is complete prior to procedure, and collect and verify pre-authorization/referral information.Bed Management, Billing/Charts Preparation, Daily ReconciliationReview and print department schedules, ensure appropriateness of scheduled appointments.Discharge active recurring accounts for patients being admitted.Maintain departmental requirements regarding cash controls and collections.Performance Improvement, Mentoring and TrainingProvide input to manager about registration errors for ongoing training purposes.Work with manager to reduce registration and authorization denials.Provide expertise to peers throughout the institution.Office SupportAnswer telephone and address caller needs appropriately.Distribute mail. May work returned mail as needed.Maintain office files and office supplies at PAR levels.Organizational AccountabilitiesPartner in the mission and upholds the core principles of the organization.Demonstrate personal and professional integrity.Maintain confidentiality at all times.Primary Location : District of Columbia-WashingtonWork Locations : CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010Job : Administrative Support / Customer ServiceOrganization : FinancePosition Status: R (Regular) - PT - Part-TimeShift: VariableWork Schedule: Shift may VaryJob Posting : Sep 3, 2024, 2:40:33 PMFull-Time Salary Range : 42224 - 82430.4Childrens National Hospital is an equal opportunity employer...

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