Amazon
Senior Compliance Specialist, Global Logistics Cross Border Team
Amazon, Lacey, Washington, us, 98509
Senior Compliance Specialist, Global Logistics Cross Border Team
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon’s Cross Border team is responsible for providing customers a one-stop shop for international transportation service, providing end-to-end supply chain solutions. We are seeking a customer-centric individual who wants to be part of this journey and manage daily operational tasks and customer queries. A Customs Compliance Specialist owns daily operations for customs clearance on ocean, air, rail, and truck cross-border shipments. A Customs Compliance Specialist will communicate with freight forwarders/sellers/vendors for shipment and document preparation, monitor shipment clearance status, and escalate issues when necessary. The Compliance Specialist will review and audit data entry functions for entry filing, classifications, and inspections related to delivery-form generation, tracking, and compliance requirements. We invite you to be part of the team that defines how Amazon changes the world of international logistics, one shipment at a time.
Key Job Responsibilities
Core Responsibilities:1st Tier support for customer service queriesStandalone product classification for US HTSGeneral global compliance supportAuditing compliance-related data submissions for completenessHandle general recurring Customs Brokerage operational regulatory requirementsMaintain proper relationships and follow through with all appropriate government agencies as needed to address ongoing operational inquiries and requestsAdvanced Responsibilities:Expertise on FDA and all qualifier PGAs (TSCA, Lacey, non-glass NHTSA)Handles 1st level escalations from the team/salesAdvise and educate clients on import restrictions, tariffs, and other customs-related matters in an introductory fashionHandle exams/inspections/holds and communicate this both internally and externallyAchieve and maintain high compliance and OTP scoresSpecializes in niche or complex areas of Customs or verticals e.g., FTAs, ADCVD, ATF, Pesticides, etc.Build and maintain SOPs for new and changes to regulatory requirementsOwnership of subject matter expertise on requirements and regulatory changes to share with the operations teams in multiple locations, both origin and destinationMeasurement for Success:Complete assigned tasks timely and accurately, within KPIImproved productivity through continuous improvementMeet and exceed customer service metricsBASIC QUALIFICATIONS
- High School Diploma- 2+ years of experience in International Logistics, Cross-Border Transportation, and Supply Chain- 2+ years of experience in Customs Operations or Customs Compliance role- 2+ years experience working with US Customs rules and regulations or advanced working knowledge- 2+ years experience or proficiency in Microsoft products (Excel, Word)PREFERRED QUALIFICATIONS
- Bachelor's Degree- Licensed Customs Broker- Multi-lingual (Chinese preferred)- Working knowledge of EU and JP Customs rules and regulations- Critical thinking and problem-solving capability- Able to read and understand the regulatory language- Ability to troubleshoot basic Customs entry issues (ABI, ACE related, AMS)- Effectively communicates in both written and verbal communication- Understanding of what resources to use and when to use them (CROSS, HTS, internal databases)- A degree of Customs specialization in some role or capacity (Verticals)Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon’s Cross Border team is responsible for providing customers a one-stop shop for international transportation service, providing end-to-end supply chain solutions. We are seeking a customer-centric individual who wants to be part of this journey and manage daily operational tasks and customer queries. A Customs Compliance Specialist owns daily operations for customs clearance on ocean, air, rail, and truck cross-border shipments. A Customs Compliance Specialist will communicate with freight forwarders/sellers/vendors for shipment and document preparation, monitor shipment clearance status, and escalate issues when necessary. The Compliance Specialist will review and audit data entry functions for entry filing, classifications, and inspections related to delivery-form generation, tracking, and compliance requirements. We invite you to be part of the team that defines how Amazon changes the world of international logistics, one shipment at a time.
Key Job Responsibilities
Core Responsibilities:1st Tier support for customer service queriesStandalone product classification for US HTSGeneral global compliance supportAuditing compliance-related data submissions for completenessHandle general recurring Customs Brokerage operational regulatory requirementsMaintain proper relationships and follow through with all appropriate government agencies as needed to address ongoing operational inquiries and requestsAdvanced Responsibilities:Expertise on FDA and all qualifier PGAs (TSCA, Lacey, non-glass NHTSA)Handles 1st level escalations from the team/salesAdvise and educate clients on import restrictions, tariffs, and other customs-related matters in an introductory fashionHandle exams/inspections/holds and communicate this both internally and externallyAchieve and maintain high compliance and OTP scoresSpecializes in niche or complex areas of Customs or verticals e.g., FTAs, ADCVD, ATF, Pesticides, etc.Build and maintain SOPs for new and changes to regulatory requirementsOwnership of subject matter expertise on requirements and regulatory changes to share with the operations teams in multiple locations, both origin and destinationMeasurement for Success:Complete assigned tasks timely and accurately, within KPIImproved productivity through continuous improvementMeet and exceed customer service metricsBASIC QUALIFICATIONS
- High School Diploma- 2+ years of experience in International Logistics, Cross-Border Transportation, and Supply Chain- 2+ years of experience in Customs Operations or Customs Compliance role- 2+ years experience working with US Customs rules and regulations or advanced working knowledge- 2+ years experience or proficiency in Microsoft products (Excel, Word)PREFERRED QUALIFICATIONS
- Bachelor's Degree- Licensed Customs Broker- Multi-lingual (Chinese preferred)- Working knowledge of EU and JP Customs rules and regulations- Critical thinking and problem-solving capability- Able to read and understand the regulatory language- Ability to troubleshoot basic Customs entry issues (ABI, ACE related, AMS)- Effectively communicates in both written and verbal communication- Understanding of what resources to use and when to use them (CROSS, HTS, internal databases)- A degree of Customs specialization in some role or capacity (Verticals)Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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