Senior Analyst - LMS Quality Lead

Job Title: Senior Analyst - LMS Quality LeadCareer Level - DIntroduction to roleAt AstraZeneca, we turn ideas into life-changing medicines. Working here means being entrepreneurial, thinking big, and collaborating to make the impossible a reality. We focus on the potential of science to address the unmet needs of patients worldwide.Global Commercial Operations supports AstraZeneca’s global brand teams and marketing companies by delivering quality commercial content to external stakeholders, including doctors, healthcare professionals, and patients.The Global Learning Services (GLS) delivers significant business benefits such as improved learner experience, innovation & process optimization, analytics capability, and cost-effective, sustainable, and scalable learning solutions. To deliver our Global Learning Services vision, we seek an experienced Senior Analyst (LMS Quality Lead) who will support learning initiatives by bringing key skills in learning management, content development, and experience in creating and leading multiple phases of project life cycles.AccountabilitiesQuality Assurance & System Optimization:- Develop and implement quality assurance standards and procedures for the LMS.- Conduct regular audits and system checks to ensure consistent functionality and performance.- Troubleshoot LMS issues and work with vendors or technical teams to resolve them promptly.Process Improvement:- Continuously identify opportunities to enhance user experience, streamline workflows, and improve LMS efficiency.- Implement process improvements and system enhancements based on user feedback, analytics, and best practices.Data Management & Reporting:- Ensure data integrity within the LMS by overseeing regular data entry checks and validation processes.- Develop and maintain reporting standards to track key metrics such as user engagement, course completion rates, and compliance requirements.Compliance & Regulatory Standards:- Ensure LMS compliance with industry regulations, corporate policies, and data privacy standards (e.g., GDPR, HIPAA).Stakeholder Collaboration:- Collaborate with HR, IT, Learning & Development teams, and other stakeholders to align the LMS with organizational learning goals.- Act as a liaison between LMS users, support teams, and vendors for technical issues or system updates.Essential Skills/Experience- Technical Expertise: Deep understanding of LMS platforms and learning technologies (experience with platforms like CSBX, Degreed, Xyleme).- Quality Management: Experience in quality assurance, process improvement, and system optimization.- Data Analysis: Ability to interpret data, create reports, and make data-driven decisions for continuous improvement.- Problem-Solving: Strong troubleshooting skills to address system issues and user challenges.- Communication Skills: Ability to work with diverse stakeholders.- Attention to Detail: Meticulous in managing system configurations, data integrity, and compliance with regulations.- Project Management: Ability to manage projects related to system improvements, updates, and LMS implementations.- Bachelor’s degree with a minimum of 8 years of related experience working within Quality.Desirable Skills/Experience- Working knowledge of Microsoft Office programs; Excel and PowerPoint experience required.- Knowledge of adult learning principles and instructional design process.When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. Join us in our unique and ambitious world.Ready to make an impact? Apply now!

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