The Crescent Hotels Group
Executive Meeting Manager
The Crescent Hotels Group, Cleveland, Ohio, us, 44101
Description
The Hotel Cleveland is looking for an eager hotel Executive Meeting Manager who is ready to elevate this luxurious property. The Executive Meeting Manager is responsible for Selling and Servicing Group & Catering business from all market segments, primarily handling smaller group blocks & smaller meetings & events.The Hotel Cleveland is part of the Marriott Autograph Collection, with 491 recently renovated rooms and 60,000 sq. ft. of meeting space.This is an overtime eligible manager (OEM) position.At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.We are committed to providing you with:Highly competitive wagesAn exceptional benefit plan for eligible associates & your family members401K matching program for eligible associatesFlexible scheduling to allow you to focus on what is important to youDiscounts with our Crescent managed properties in North America for you & your family membersESSENTIAL JOB FUNCTIONS:Responsible for Selling and Servicing Group & Catering business from all market segments, primarily handling smaller group blocks & smaller meetings & events. Assist in booking business, maximizing revenues, and ensuring the overall efficient operation of the Sales Department.EMM will manage all aspects of accounts in order to achieve guest satisfaction and solicit new and past business to ensure revenue goals are met or exceeded.EMM is responsible for initial contact with client, detailing client’s event, thorough communication to Operations team for execution of the event, and client follow-up post-event to re-book/retain business.Responds in a timely manner to incoming group/catering business opportunities.Ensures that all business is booked within hotel parameters (Appropriate F&B Minimums, Space Rental Fees, Menu Pricing.. etc.)Conducts hotel site inspections and client presentations.Create contracts and other related booking documentation as required. Manage and maintain client account files.Prospect for new business – participate in sales blitzes, cold calling and contacting former clients to solicit new business and attends industry events/programs as needed.Builds and maintains strong client relationships.Detail events to include all food & beverage, set up and audio-visual needs. Ask appropriate questions of the clients and make suggestions to ensure the details meet the group and the hotel’s needs.Create group resumes and communicate client needs to all departments of the hotel. Ensure hotel staff follows through on all requests.Use negotiating skills and creative selling abilities to close on business and negotiate contracts.Ensure all contracts/groups that are assigned to you are executed to the best of the hotel’s capabilities.Timely communication between EMM and Clients (lead response time, email, etc.)Greeting client/group/event on arrival day to ensure Hotel Team is ready for client’s arrival – including weekends/holidays.MINIMUM QUALIFICATIONS:Previous Hotel Sales Department Experience requiredLocal market & account knowledge is highly preferred.Previous Marriott CI / TY Sales system experience is required, specifically BEO & detailing experience in CI a must.Schedule flexibility to work evenings, weekends, and holidays.Bachelor’s Degree required, Hospitality Curriculum a plus.Strong knowledge of food & beverage is required.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
#J-18808-Ljbffr
The Hotel Cleveland is looking for an eager hotel Executive Meeting Manager who is ready to elevate this luxurious property. The Executive Meeting Manager is responsible for Selling and Servicing Group & Catering business from all market segments, primarily handling smaller group blocks & smaller meetings & events.The Hotel Cleveland is part of the Marriott Autograph Collection, with 491 recently renovated rooms and 60,000 sq. ft. of meeting space.This is an overtime eligible manager (OEM) position.At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.We are committed to providing you with:Highly competitive wagesAn exceptional benefit plan for eligible associates & your family members401K matching program for eligible associatesFlexible scheduling to allow you to focus on what is important to youDiscounts with our Crescent managed properties in North America for you & your family membersESSENTIAL JOB FUNCTIONS:Responsible for Selling and Servicing Group & Catering business from all market segments, primarily handling smaller group blocks & smaller meetings & events. Assist in booking business, maximizing revenues, and ensuring the overall efficient operation of the Sales Department.EMM will manage all aspects of accounts in order to achieve guest satisfaction and solicit new and past business to ensure revenue goals are met or exceeded.EMM is responsible for initial contact with client, detailing client’s event, thorough communication to Operations team for execution of the event, and client follow-up post-event to re-book/retain business.Responds in a timely manner to incoming group/catering business opportunities.Ensures that all business is booked within hotel parameters (Appropriate F&B Minimums, Space Rental Fees, Menu Pricing.. etc.)Conducts hotel site inspections and client presentations.Create contracts and other related booking documentation as required. Manage and maintain client account files.Prospect for new business – participate in sales blitzes, cold calling and contacting former clients to solicit new business and attends industry events/programs as needed.Builds and maintains strong client relationships.Detail events to include all food & beverage, set up and audio-visual needs. Ask appropriate questions of the clients and make suggestions to ensure the details meet the group and the hotel’s needs.Create group resumes and communicate client needs to all departments of the hotel. Ensure hotel staff follows through on all requests.Use negotiating skills and creative selling abilities to close on business and negotiate contracts.Ensure all contracts/groups that are assigned to you are executed to the best of the hotel’s capabilities.Timely communication between EMM and Clients (lead response time, email, etc.)Greeting client/group/event on arrival day to ensure Hotel Team is ready for client’s arrival – including weekends/holidays.MINIMUM QUALIFICATIONS:Previous Hotel Sales Department Experience requiredLocal market & account knowledge is highly preferred.Previous Marriott CI / TY Sales system experience is required, specifically BEO & detailing experience in CI a must.Schedule flexibility to work evenings, weekends, and holidays.Bachelor’s Degree required, Hospitality Curriculum a plus.Strong knowledge of food & beverage is required.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
#J-18808-Ljbffr