State of California
Information Technology Manager I (Bureau Chief)
State of California, Sacramento, California, United States, 95828
If you have a passion to be a part of a team that works to serve, aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families then is this is the place for you!
The Information Systems Division works in collaboration with programs and county agencies, to provide solutions to systems that assist families access essentials such as, but not limited to, medical services, care providers, groceries, and transportation.
The Department of Social Services, Information Systems Division (ISD), Operations and Management Branch has an opening for an Information Technology Manager I (ITM I). ISD is seeking a highly motivated, qualified individual to manage our Customer Support Bureau which includes the Service Desk, Telecommunications, IT Asset Management, Network Deployment Services and Network Client Services. Under the general direction of the Information Technology Manager II (ITM II), the ITM I will oversee the ongoing daily operations of the Customer Support Bureau. The incumbent exercises full management responsibility and accountability for subordinate supervisors, staff and workload associated with the operation of the bureau The ITM I works closely with ISD management and IT staff, in support of the most complex/high level IT needs including new IT projects, maintenance and support of existing systems, and remediation of technical issues.
The state offers comprehensive benefits including health, dental, vision, long-term care and disability insurance, as well as paid leave. Please see the Benefits section below for more details.
Click here to view all the attractive benefits available to state employees!
Would you like more information regarding career opportunities with the CDSS? We'd love to hear from you! Please contact us at Recruiter@dss.ca.gov and include the job classification and job control number in the subject line. Information about applying for a state job can be found here: Three Steps to a State Job .
You will find additional information about the job in the Duty Statement .
Working ConditionsCounties of: Butte, Sacramento, Almeda, Santa Clara, Fresno, Los Angeles, Orange, Riverside, San Diego
This work location is very convenient! The CDSS is located two blocks from the light rail and public transportation: within walking distance to the State Capitol, parks, restaurants, farmer's markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50 and Highway 80.
This position may be eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Social Services policies. Please note, if this position is being advertised in multiple locations, the headquarter location will be designated based on the selected candidate's primary residence location, and/or the closest CDSS location.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.INFORMATION TECHNOLOGY MANAGER IAdditional Documents
Job Application Package ChecklistDuty StatementPosition Details
Job Code #:JC-455913
Position #(s):800-761-1405-001
Working Title:Information Technology Manager I (Bureau Chief)
Classification:INFORMATION TECHNOLOGY MANAGER I $9,114.00 - $12,213.00
# of Positions:1
Work Location:United States
Telework:Hybrid
Job Type:Permanent, Full Time
Department Information
Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The California Department of Social Services (CDSS) serves, aids and protects needy and vulnerable children and adults in ways that strengthen and preserve families, encourage personal responsibility and foster independence. CDSS employees are our most important resource in serving California's needy and vulnerable children and families.
ISD's mission is to develop, support and promote the business value of IT which comes from the ability to conduct business processes more reliably, faster and at lower cost. ISD creates value by continually improving customer service and providing access to information that enables better decision making by CDSS business units.
ISD accomplishes this by:• effectively managing information systems and equipment;• planning, communicating and implementing responsible information technology policies and solutions; and,• sharing and transferring information technology knowledge and tools.
CDSS Culture
CDSS' goal is to foster a culture that values diversity, equity, and inclusion within our Department, that actively invites the contribution and participation of all people, and is representative of the varied identities and different perspectives in California. In our role as public administrators, our charge is to ensure that our programs and our workplaces provide all Californians the opportunity to thrive.
Special Requirements
The position(s) require(s) a Background Investigation be cleared prior to being hired.
Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application in order to be considered for this position.
This position requires a background investigation, including a criminal conviction history screening, before hire (IRS Publication 1075). Applicants are required to submit fingerprints via the Live Scan process to the Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). Background investigation clearance is a condition of employment for this position. This position is designated under the Conflict-of-Interest Code.
STATEMENT OF QUALIFICATIONS (SOQ ):
The Statement of Qualification must be typed, single-spaced, no more than one (1) page in length with your full name on each page, 12-point Arial font, and address the following:
1. The SOQ is a narrative discussion of how your education, training, and experience meet the essential functions as noted in the position duty statement and how they qualify you for the position. The SOQ serves as a documentation of your ability to present information clearly and concisely in writing.
This position has been designated as eligible for telework. The position may require in person attendance on a rotational basis.
You are required to complete employment history on the application form (STD 678). You may be disqualified from the recruitment process if the employment history is not complete.
Resumes will not take the place of employment history.
If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.
Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.
Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.
Application InstructionsCompleted applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.Final Filing Date: 12/4/2024Who May ApplyIndividuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To ApplyComplete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Social ServicesCalifornia Department of Social ServicesAttn: Classification & Pay Unit III - MS 8-15-58 JC-455913P.O.Box 944243
Sacramento , CA 94244-2430
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Social ServicesCalifornia Department of Social ServicesClassification & Pay Unit III - MS 8-15-58 JC-455913744 P Street, MS 8-15-58
Sacramento , CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.Resume is optional. It may be included, but is not required.Statement of Qualifications -(SOQ) is required: Please see the Special Requirements section for SOQ instructions.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
• The incumbent must possess strong management, interpersonal, communication and analytical skills, and must be highly motivated• Knowledge and experience with Service Now's ITSM and Asset Management platforms, Endpoint Protection technology, Mobile Device Management systems, VCC, Telecom, Security, and VPN technology• An established history performing IT supervisor functions, familiarity with ITIL and project management principles, and the ability to effectively work with all levels of management• Supervisory and management skills• Ability to effectively demonstrate written and oral communication skills• Demonstrate organizational and multitasking skills• Ability to swiftly adapt to a fast paced work environment
BenefitsThere are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.
TRANSPORTATION REIMBURSEMENT
Public transit (mass transit) passes.
100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
Vanpool drivers and riders
100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.
Click here to view all the attractive benefits available to state employees!
Benefit information can be found on the CalHR website and the CalPERS website.
Contact InformationThe Hiring Unit Contact is available to answer questions regarding the position or application process.Hiring Unit Contact:Jeff Chen(916) 275-0037jeff.chen@dss.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.EEO Contact:EEO Office(916) 657-2326EEOoffice@dss.ca.govCalifornia Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Examination Information
Those interested in obtaining employment with any state agency must apply and compete through the state hiring and recruitment process.
To apply for the examination for this position, click on the link below to search for the examination and follow the "How to Apply" instructions in the examination announcement:
CalCareers Exam/Assessment Search
Successful examination applicants are placed on an eligibility list. If you already have list eligibility for this classification, you do not need to retake the examination. Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary. For questions regarding the examination process, please contact the Examination Unit at: Examinations@dss.ca.gov .
Applicant Survey
Please let us know how you learned about this career opportunity by taking the brief survey that follows: Recruitment Survey
Equal Opportunity EmployerThe State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
The Information Systems Division works in collaboration with programs and county agencies, to provide solutions to systems that assist families access essentials such as, but not limited to, medical services, care providers, groceries, and transportation.
The Department of Social Services, Information Systems Division (ISD), Operations and Management Branch has an opening for an Information Technology Manager I (ITM I). ISD is seeking a highly motivated, qualified individual to manage our Customer Support Bureau which includes the Service Desk, Telecommunications, IT Asset Management, Network Deployment Services and Network Client Services. Under the general direction of the Information Technology Manager II (ITM II), the ITM I will oversee the ongoing daily operations of the Customer Support Bureau. The incumbent exercises full management responsibility and accountability for subordinate supervisors, staff and workload associated with the operation of the bureau The ITM I works closely with ISD management and IT staff, in support of the most complex/high level IT needs including new IT projects, maintenance and support of existing systems, and remediation of technical issues.
The state offers comprehensive benefits including health, dental, vision, long-term care and disability insurance, as well as paid leave. Please see the Benefits section below for more details.
Click here to view all the attractive benefits available to state employees!
Would you like more information regarding career opportunities with the CDSS? We'd love to hear from you! Please contact us at Recruiter@dss.ca.gov and include the job classification and job control number in the subject line. Information about applying for a state job can be found here: Three Steps to a State Job .
You will find additional information about the job in the Duty Statement .
Working ConditionsCounties of: Butte, Sacramento, Almeda, Santa Clara, Fresno, Los Angeles, Orange, Riverside, San Diego
This work location is very convenient! The CDSS is located two blocks from the light rail and public transportation: within walking distance to the State Capitol, parks, restaurants, farmer's markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50 and Highway 80.
This position may be eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Social Services policies. Please note, if this position is being advertised in multiple locations, the headquarter location will be designated based on the selected candidate's primary residence location, and/or the closest CDSS location.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.INFORMATION TECHNOLOGY MANAGER IAdditional Documents
Job Application Package ChecklistDuty StatementPosition Details
Job Code #:JC-455913
Position #(s):800-761-1405-001
Working Title:Information Technology Manager I (Bureau Chief)
Classification:INFORMATION TECHNOLOGY MANAGER I $9,114.00 - $12,213.00
# of Positions:1
Work Location:United States
Telework:Hybrid
Job Type:Permanent, Full Time
Department Information
Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The California Department of Social Services (CDSS) serves, aids and protects needy and vulnerable children and adults in ways that strengthen and preserve families, encourage personal responsibility and foster independence. CDSS employees are our most important resource in serving California's needy and vulnerable children and families.
ISD's mission is to develop, support and promote the business value of IT which comes from the ability to conduct business processes more reliably, faster and at lower cost. ISD creates value by continually improving customer service and providing access to information that enables better decision making by CDSS business units.
ISD accomplishes this by:• effectively managing information systems and equipment;• planning, communicating and implementing responsible information technology policies and solutions; and,• sharing and transferring information technology knowledge and tools.
CDSS Culture
CDSS' goal is to foster a culture that values diversity, equity, and inclusion within our Department, that actively invites the contribution and participation of all people, and is representative of the varied identities and different perspectives in California. In our role as public administrators, our charge is to ensure that our programs and our workplaces provide all Californians the opportunity to thrive.
Special Requirements
The position(s) require(s) a Background Investigation be cleared prior to being hired.
Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application in order to be considered for this position.
This position requires a background investigation, including a criminal conviction history screening, before hire (IRS Publication 1075). Applicants are required to submit fingerprints via the Live Scan process to the Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). Background investigation clearance is a condition of employment for this position. This position is designated under the Conflict-of-Interest Code.
STATEMENT OF QUALIFICATIONS (SOQ ):
The Statement of Qualification must be typed, single-spaced, no more than one (1) page in length with your full name on each page, 12-point Arial font, and address the following:
1. The SOQ is a narrative discussion of how your education, training, and experience meet the essential functions as noted in the position duty statement and how they qualify you for the position. The SOQ serves as a documentation of your ability to present information clearly and concisely in writing.
This position has been designated as eligible for telework. The position may require in person attendance on a rotational basis.
You are required to complete employment history on the application form (STD 678). You may be disqualified from the recruitment process if the employment history is not complete.
Resumes will not take the place of employment history.
If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.
Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.
Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.
Application InstructionsCompleted applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.Final Filing Date: 12/4/2024Who May ApplyIndividuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To ApplyComplete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Social ServicesCalifornia Department of Social ServicesAttn: Classification & Pay Unit III - MS 8-15-58 JC-455913P.O.Box 944243
Sacramento , CA 94244-2430
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Social ServicesCalifornia Department of Social ServicesClassification & Pay Unit III - MS 8-15-58 JC-455913744 P Street, MS 8-15-58
Sacramento , CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.Resume is optional. It may be included, but is not required.Statement of Qualifications -(SOQ) is required: Please see the Special Requirements section for SOQ instructions.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
• The incumbent must possess strong management, interpersonal, communication and analytical skills, and must be highly motivated• Knowledge and experience with Service Now's ITSM and Asset Management platforms, Endpoint Protection technology, Mobile Device Management systems, VCC, Telecom, Security, and VPN technology• An established history performing IT supervisor functions, familiarity with ITIL and project management principles, and the ability to effectively work with all levels of management• Supervisory and management skills• Ability to effectively demonstrate written and oral communication skills• Demonstrate organizational and multitasking skills• Ability to swiftly adapt to a fast paced work environment
BenefitsThere are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.
TRANSPORTATION REIMBURSEMENT
Public transit (mass transit) passes.
100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
Vanpool drivers and riders
100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.
Click here to view all the attractive benefits available to state employees!
Benefit information can be found on the CalHR website and the CalPERS website.
Contact InformationThe Hiring Unit Contact is available to answer questions regarding the position or application process.Hiring Unit Contact:Jeff Chen(916) 275-0037jeff.chen@dss.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.EEO Contact:EEO Office(916) 657-2326EEOoffice@dss.ca.govCalifornia Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Examination Information
Those interested in obtaining employment with any state agency must apply and compete through the state hiring and recruitment process.
To apply for the examination for this position, click on the link below to search for the examination and follow the "How to Apply" instructions in the examination announcement:
CalCareers Exam/Assessment Search
Successful examination applicants are placed on an eligibility list. If you already have list eligibility for this classification, you do not need to retake the examination. Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary. For questions regarding the examination process, please contact the Examination Unit at: Examinations@dss.ca.gov .
Applicant Survey
Please let us know how you learned about this career opportunity by taking the brief survey that follows: Recruitment Survey
Equal Opportunity EmployerThe State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.