DOCUmation
IT Help Desk Engineer
DOCUmation, Arlington, Texas, United States, 76000
Position : IT Help Desk EngineerDepartment : MIT Help DeskReports To : IT Service Delivery ManagerSalary grade : DOEFLSA Statu s: Full Time / ExemptLocation : DFW
Description The IT Help Desk Engineer will assist in the day-to-day tasks and operations of the Managed IT Services Department. This individual will be involved with basic service ticket response, remote support, and project work for clients.
ResponsibilitiesService calls for current customer base - server, workstation, switch, router, end-user and other basic troubleshooting, while effectively communicating issues and alternative solutions. Takes initiative to achieve valued-added results and improve upon solutions offered.Assist with Project Work for New or Current Customers - install, modify, and repair computer hardware and software, router/switch networking, installing agents and antivirus, patch and update management.Customer Service - the ability to interface with end-users, listen to concerns/problems and see them through to resolution, while developing / fostering collaborative working relationships with the customer.Time Management - identify / implement solutions to broad, complex, and critical customer enhancement challenges in a fast paced environment; while using a high degree of insight, research, analytical skills, to develop new or enhanced methods and techniques to resolve problem through multiple project deployment daily.Experience & Required Skills
Provide a timely, polite, efficient service and a positive Company image.Able to prioritize in order to meet goals and deadlinesHighly experienced working both alone and as a team memberExperience implementing and supporting wide ranging technologiesEducation & Certification
Minimum: Associates or Technical Degree or equivalent experience (5+ years or more) PreferredCompTIA A+, Network+, Security+ required to varying degreesCCNA (Cisco) Routing and Switching (recommended)Physical Requirements
Lifting and / or exerting of force up to 50 pounds occasionally and 10 pounds oflifting /force frequentlySpecial Requirements
Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.
Description The IT Help Desk Engineer will assist in the day-to-day tasks and operations of the Managed IT Services Department. This individual will be involved with basic service ticket response, remote support, and project work for clients.
ResponsibilitiesService calls for current customer base - server, workstation, switch, router, end-user and other basic troubleshooting, while effectively communicating issues and alternative solutions. Takes initiative to achieve valued-added results and improve upon solutions offered.Assist with Project Work for New or Current Customers - install, modify, and repair computer hardware and software, router/switch networking, installing agents and antivirus, patch and update management.Customer Service - the ability to interface with end-users, listen to concerns/problems and see them through to resolution, while developing / fostering collaborative working relationships with the customer.Time Management - identify / implement solutions to broad, complex, and critical customer enhancement challenges in a fast paced environment; while using a high degree of insight, research, analytical skills, to develop new or enhanced methods and techniques to resolve problem through multiple project deployment daily.Experience & Required Skills
Provide a timely, polite, efficient service and a positive Company image.Able to prioritize in order to meet goals and deadlinesHighly experienced working both alone and as a team memberExperience implementing and supporting wide ranging technologiesEducation & Certification
Minimum: Associates or Technical Degree or equivalent experience (5+ years or more) PreferredCompTIA A+, Network+, Security+ required to varying degreesCCNA (Cisco) Routing and Switching (recommended)Physical Requirements
Lifting and / or exerting of force up to 50 pounds occasionally and 10 pounds oflifting /force frequentlySpecial Requirements
Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.