NavitsPartners
ITSM Compliance Analyst - ICAUB
NavitsPartners, Dover, Delaware, United States, 19904
ITSM Compliance Analyst
General Summary & Scope• Address ITSM support issues to meet compliance standards.• Recommend improvements to enhance system usability.• Implement process enhancements across all ITSM functions.• Maintain accurate system documentation and logs.• Create and analyze reporting dashboards regarding service levels.• Partner with stakeholders to explore automation and process improvements.• Manage SLAs, OLAs, KPIs, and performance reports for ITSM processes.• Promote ITIL-based service management best practices.• Assist in training and documentation for ITSM processes.• Develop and maintain reports on IT KPI trends.
General Summary & Scope• Address ITSM support issues to meet compliance standards.• Recommend improvements to enhance system usability.• Implement process enhancements across all ITSM functions.• Maintain accurate system documentation and logs.• Create and analyze reporting dashboards regarding service levels.• Partner with stakeholders to explore automation and process improvements.• Manage SLAs, OLAs, KPIs, and performance reports for ITSM processes.• Promote ITIL-based service management best practices.• Assist in training and documentation for ITSM processes.• Develop and maintain reports on IT KPI trends.