YMCA of Greater St. Petersburg
Engagement Specialist, Corporate Office YMCA
YMCA of Greater St. Petersburg, St. Petersburg, Florida, United States,
Job Title:
Engagement Specialist, Corporate Office YMCA
Description:
Under the direction of the Director of Engagement, the Engagement Specialist offers primary support to the association by offering a high level of customer service to our community, acting as a hub for branch information and technical support to employees, members and participants. The position will also work in multiple software systems and support Membership Sales and Business Operations Team in areas of program and membership data entry, audits, reporting, data collection, sales processes and project support.
Responsibilities:
Responsible for having a thorough understanding of branch program offerings, childcare opportunities, community health programs and association initiatives.
Answers the association call line, responds to questions as able and directs calls to the appropriate staff member or department.
Receive packages, welcome visitors, and sorts mail for the Corporate Office.
Assist members and staff with technical support with member accounts, including but limited to: Daxko, Appointment King, and Salesforce.
Utilizes Salesforce to contact and welcome new members, schedule tours, and convert leads.
Responsible for member cancellations via Daxko and Salesforce.
Assists in processing payments/refunds for membership and branch programs.
Works in multiple software systems for entry of program and membership data and reporting.
Handles collections and NSF reporting for all branch memberships, including working collection emails, outbound collection calls and providing reporting to appropriate leadership.
Serves as point of contact with corporate partners that have arrangements outside of our standard corporate partners agreement (assist with adding/removing units upon request, process monthly membership payments, run monthly usage reports)
Utilizes Google Forms, Google Spreadsheets, and Excel to collect, verify, and report specific data for grants.
Performs Association and Branch Audits according to each Audit process and timeline.
Provides backup administrative support for Business Operations Analyst.
Qualifications:
HS degree or equivalent required. Bachelor's degree preferred.
Minimum 2 years data management and high call volume experience required.
Understanding of accounting transactions and systems.
Proven experience in financial systems, computer technology, and general business procedures required.
Comfortable with navigating database systems, such as Daxko, Salesforce and Appointment King.
Demonstrated excellent verbal and written communication skills.
Intermediate to advanced proficiency in Microsoft Word, Excel, and Google Docs.
Highly organized and manages time efficiently.
Detail oriented with a high degree of accuracy.
Self-motivated with the ability to function in a fast paced, high pressure environment.
Strong interpersonal skills, including the ability to work with a team supporting administrative and communication needs.
Ability to work on multiple projects simultaneously and consistently meet deadlines.
Pay & Perks:
$17-$20/hour, Full Time. Mon-Fri, 7AM-3:30PM. Excellent benefits including health insurance, 403(b) savings plan, retirement plan upon eligibility, free YMCA membership for employee and family, generous paid time off package and more!
Work Location:
YMCA Corporate Office - 600 1st Ave N - Suite 201, St. Petersburg, FL 33701
*Level 2 background clearance and 10-panel drug screen required.
Engagement Specialist, Corporate Office YMCA
Description:
Under the direction of the Director of Engagement, the Engagement Specialist offers primary support to the association by offering a high level of customer service to our community, acting as a hub for branch information and technical support to employees, members and participants. The position will also work in multiple software systems and support Membership Sales and Business Operations Team in areas of program and membership data entry, audits, reporting, data collection, sales processes and project support.
Responsibilities:
Responsible for having a thorough understanding of branch program offerings, childcare opportunities, community health programs and association initiatives.
Answers the association call line, responds to questions as able and directs calls to the appropriate staff member or department.
Receive packages, welcome visitors, and sorts mail for the Corporate Office.
Assist members and staff with technical support with member accounts, including but limited to: Daxko, Appointment King, and Salesforce.
Utilizes Salesforce to contact and welcome new members, schedule tours, and convert leads.
Responsible for member cancellations via Daxko and Salesforce.
Assists in processing payments/refunds for membership and branch programs.
Works in multiple software systems for entry of program and membership data and reporting.
Handles collections and NSF reporting for all branch memberships, including working collection emails, outbound collection calls and providing reporting to appropriate leadership.
Serves as point of contact with corporate partners that have arrangements outside of our standard corporate partners agreement (assist with adding/removing units upon request, process monthly membership payments, run monthly usage reports)
Utilizes Google Forms, Google Spreadsheets, and Excel to collect, verify, and report specific data for grants.
Performs Association and Branch Audits according to each Audit process and timeline.
Provides backup administrative support for Business Operations Analyst.
Qualifications:
HS degree or equivalent required. Bachelor's degree preferred.
Minimum 2 years data management and high call volume experience required.
Understanding of accounting transactions and systems.
Proven experience in financial systems, computer technology, and general business procedures required.
Comfortable with navigating database systems, such as Daxko, Salesforce and Appointment King.
Demonstrated excellent verbal and written communication skills.
Intermediate to advanced proficiency in Microsoft Word, Excel, and Google Docs.
Highly organized and manages time efficiently.
Detail oriented with a high degree of accuracy.
Self-motivated with the ability to function in a fast paced, high pressure environment.
Strong interpersonal skills, including the ability to work with a team supporting administrative and communication needs.
Ability to work on multiple projects simultaneously and consistently meet deadlines.
Pay & Perks:
$17-$20/hour, Full Time. Mon-Fri, 7AM-3:30PM. Excellent benefits including health insurance, 403(b) savings plan, retirement plan upon eligibility, free YMCA membership for employee and family, generous paid time off package and more!
Work Location:
YMCA Corporate Office - 600 1st Ave N - Suite 201, St. Petersburg, FL 33701
*Level 2 background clearance and 10-panel drug screen required.