ERP Functional Analyst, Benefits

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

This position serves on a team of PeopleSoft subject matter experts working on the Benefits Administration module. This person will work closely with EITS and Human Resources. The role is to assist in guiding the end-users from the design phase through the configuration and testing of the any new functionality that is implemented. Post go-live this position will provide post production support, assist with knowledge transfer activities and help ensure an overall smooth transition process to the new functionality. This role will also provide internal customers with the best possible solutions to implement new functionality like Job related Benefit self service and Life Events, identify potential process improvements, troubleshoot problems and provide user support. Perform other duties as assigned.

Duties & Responsibilities

• This analyst must have high level understanding of HR information systems, tools, and technologies. The analyst should have functional experience and understanding of standard and specialized HR business events. Ideal candidate will be 80% Functional/20% Technical.
• 7+ years PeopleSoft experience with functional design and configuration of HCM solutions. An emphasis in HR, Payroll for North America, Benefits, MSS/ESS, ePerformance, and ELM. Desired TAM and eRecruit.
• 5+ years and/or 2+ full life cycle implementations at a Higher Education/Public Sector /Healthcare client.
• Successfully completed at least (3) PeopleSoft implementations. Recent Oracle PeopleSoft HRMS, v9.2 experience required.
• Experience with a systems development lifecycle methodology
• Proficiency with Application Designer, system integration and data migration tools. Experience with PHIRE required.
• Determination of business requirements, business process design and application design and configuration.
• Ability to understand basic PeopleSoft security; roles and permissions.
• Needs Assessments, Requirements gathering and development of model office configuration (prototype/CRP).
• Proficiency with system test planning and execution.
• Proven ability to work in a team-oriented and collaborative environment.
• Ability to apply creative and analytical thinking skills to resolving problems and set a vision.
• Ability to explore alternative methods to resolve issues and improve processes.
• Demonstrated experience with Human Resources information management systems and tools, e.g. PeopleSoft Query, Crystal, reporting tools.
• Requires a BA/BS degree in human resources information systems, computer science, MIS/BCIS, and/or 8-10 years professional experience in HRIS, solution design and program delivery of enterprise HCM solutions.
• Open enrollment experience
• Enhanced eBenefits implementation and production support experience
• Ben Admin issue resolution
• Benefit interface experience
• COBRA issue resolution

Minimum Qualifications

Operations Specialty requires supervisory experience (5 years).

Network Services requires a telecommunications background and experience.

1. Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques; or

1. A satisfactory equivalent combination of training, education and experience.

Department Preferences

Knowledge, Skills, Abilities and other Requirements:

• PeopleSoft Benefits Module v9.2
• PeopleSoft HCM
• Must be able to collaborate
• Strong analytical, problem-solving and troubleshooting skills with ability to identify problems and determine corrective actions
• Ability to work independently
• Ability to manage and report on many concurrent activities
• Ability to prioritize work and promptly resolve or escalate when necessary
• Professional appearance, communication and behavior, including punctuality

Years of Experience:

• Minimum of 5 years’ experience as an ERP PeopleSoft Benefits functional analyst and/or super user.
• Successfully completed and/or involved in at three full life cycle of PeopleSoft Benefits Administration and/or upgrade.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.