Information Technology Help Desk Technician

Job Title

Technology Help Desk Technician

Location

Las Vegas, NV (On-site)

Company

Next Point Capital

Reports to

Technology Lead 

Job Overview:Next Point Capital is seeking a patient, practical, and highly skilled Technology Help Desk Technician to support our growing team. The ideal candidate is a problem solver with deep technical knowledge and a proactive approach to resolving issues. In this role, you will be responsible for troubleshooting technical problems, administering email systems, managing servers (both physical and cloud), and training team members on technology best practices. If you enjoy helping others, solving technology challenges, and working in a dynamic, fast-paced environment, this role is perfect for you. Key Responsibilities:

• Technical Support

  Provide technology problem-solving and support for all team members, including troubleshooting hardware, software, and network issues across multiple partner companies.

  
  

• Systems Administration

  Administer and manage email systems, both cloud and on-premise servers, and other technology infrastructure.

  
  

• Software Expertise

  Manage and support company use of GSuite, Microsoft Office Suite, ERP systems, CRMs, and databases, ensuring they operate smoothly and are optimized for business needs.

  
  

• Training

  Train employees on software, technology tools, and best practices for maximizing productivity and efficiency.

  
  

• Proactive Problem Solving

  Anticipate potential technology issues and implement solutions before they affect business operations.

  
  

• Documentation and Reporting

  Maintain detailed documentation of technical issues and solutions, ensuring a transparent and well-organized approach to problem-solving.

  
  

• Project Management

  Manage small-scale technology projects, from planning to execution, while ensuring deadlines are met and goals achieved.

  
  

• Collaboration

  Work closely with the technology team and other departments to ensure smooth operations across the company's digital platforms.

  
  

Skills and Qualifications:

• Proven experience as a help desk technician, IT support specialist, or in a similar role.
• Deep experience with GSuite, Microsoft Office Suite, ERPs, CRMs, and databases.
• Strong understanding of email system management, server administration (cloud and physical), and technology infrastructure.
• Excellent problem-solving skills, with a focus on practical, pragmatic solutions.
• Patient, helpful, and approachable, with a "no-ego" attitude when helping others solve technology problems.
• Proactive and able to anticipate potential issues before they occur.
• Able to manage and execute projects effectively.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Experience with both on-site and remote troubleshooting techniques.

Benefits:

• Competitive salary and equity options.
• Health, dental, and vision insurance.
• Opportunity to work in a fast-paced, innovative environment with a focus on the future of finance and technology.
• Career growth opportunities in a rapidly expanding company.