Information Technology Technical Specialist

A-V Services Inc., a leading AV company with multiple fortune 100 contracts within the financial, pharmaceutical and computing industry, is seeking an Audio/Visual/IT Technical Specialist for on-site support. Must have great customer service with emphasis supporting the corporate work sector. Additionally, comprehensive audio video skills. The ideal candidate would have an Associates level college degree in a technology related field and/or minimum 3 years of previous employment with AV support responsibilities in the AV industry.

Technical Specialist to be inspired by what is possible, to solve problems leveraging deep expertise; and to generate concrete outcomes that transform their business. Helping our clients and business partners achieve these goals. We’re looking for a Technical Specialist to help us execute this mission. The role is an onsite role to ensure the IT & AV infrastructure is operable to deliver Client and Business Partner Engagements that generate business for our client.

Roles & Responsibilities

• Understand, troubleshoot, maintain, operate, and enable others on the IT & AV infrastructure
• 30+ Windows, Mac and Linux servers
• Innovation Gallery (LED Wall; 14 9x16 Screens; 3 16x9 Activation Screens)
• Four Huddle Rooms (Webex Room Kit)
• Two Co-Creation Rooms (Triptych Webex Room Kit, Webex Companion Board)
• Two Boardrooms (Webex Room Kit)
• Digital Signage (four large screens, 10 Webex Room Navigators)
• Creston Touch Panels
• Collaborate with Engagement Leaders to ensure the IT & AV equipment and rooms are ready for use with Client Engagements
• Collaborate with Engagement Leaders to execute technical aspects of activations in the Innovation Gallery (e.g. switching screens during execution / manual Crestron routing)
• Collaborate with Solution Architect and Lead Technical Specialist in the technical development of Studio showcases (e.g. programming Crestron routing)
• Provide support for MS Teams or Webex meetings using Cisco Room kits or Mac Systems.
• Perform weekly preventative maintenance across the IT & AV Infrastructure
• Identify defective/failed equipment and own issues until resolved
• Assist Lead Technical Specialist in the operation and maintenance of the “Brown” Business Unit network, including maintenance of CISCO 9300 Managed Switches and BlueMarc Firewall
• Assist Lead Technical Specialist in the operation and maintenance of the Innovation Studio Activation Servers, 30+ Servers across Windows 11, Linux, MacOS

Required Skills

• Experience performing routine maintenance and problem diagnosis for LED/LCD Displays, microphones, speakers, amplifiers, servers, AV cabling, digital cameras and Video Conferencing Equipment
• Experience performing advanced AV related testing and troubleshooting
• Experience reading and utilizing blueprints and audio/video flow diagrams
• Experience programming Crestron touch panels
• Familiarity with networking concepts
• Familiarity with Windows server maintenance procedures
• Familiarity with IT & AV Infrastructure change control practices

Full Time Position has benefits including employee stock ownership plan (ESOP), competitive and comprehensive health insurance, life insurance, dental program, 401k, short-term and long-term disability insurance, FSA, HRA, Commuter Benefit Card, full paid vacations, and paid holidays.

A-V Services Inc. provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity, language, national origin, physical and mental ability, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.