Senior Support Engineer

Job Title: Senior Support Engineer

Location: Remote

5-month contract

Job Overview: Seeking a highly skilled Senior Support Engineer to join the team and work alongside an experienced Senior Tech Lead. This role is vital in supporting the technical aspects of the project, ensuring its smooth operation and successful deployment.

Key Responsibilities:

• Collaborate with the Senior Tech Lead and development team to provide technical expertise and troubleshooting assistance.
• Analyze and resolve complex technical issues that may arise during development, testing, and deployment.
• Assist with the configuration and integration of COTS (Commercial Off-The-Shelf) solutions.
• Document technical processes and procedures.
• Maintain a deep understanding of the project scope and goals to proactively identify potential roadblocks.
• Provide ongoing technical support to the development team and stakeholders.

Mandatory Skills/Experience:

• Technical Expertise:
• Bachelor’s degree in computer science or a related field.
• Minimum of 8 years of experience in software development, technical architecture, and technical leadership.
• Experience with cloud-based SaaS solutions (Dynamics, Salesforce, ServiceNow, B2G NOW).
• Hands-on experience using at least one major programming language (Java, Python, C#, C++, JavaScript, Go).
• Strong understanding of Cloud-based architecture, with hands-on experience using Azure or AWS.
• Demonstrated knowledge of software development methodologies (Agile, Scrum, Kanban, SAFe preferred).
• Strong analytical, troubleshooting, and problem-solving skills.
• DevOps:
• Strong understanding and hands-on experience using DevOps toolsets (Azure DevOps, Jenkins, JIRA).
• Demonstrated experience building automated build pipelines.
• Communication and Collaboration:
• Excellent verbal and written communication skills.
• Ability to build and maintain effective working relationships with all stakeholders.
• Strong interpersonal skills.
• Project Management and Organization:
• Ability to plan, organize, and manage multiple projects simultaneously.
• Ability to work independently and as part of a team.

Desirable Skills/Experience:

• Business Acumen:
• Demonstrated experience in analyzing and interpreting policies and procedures.
• Ability to work with cross-functional teams (architects, developers, engineers, domain experts) to document non-functional requirements.
• Solid attention to detail.
• Strong conflict resolution and negotiation skills.
• Business Diversity Software:
• Knowledge of B2GNOW software or similar solutions.

EEO Statement:

• Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.