Supervisor - Repair

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. The Repair Supervisor provides leadership and supervision over the ACT repair department. Manages and improves the decontamination, inventory, investigation, and repair of returned medical devices to meet our customer expectations and organization goals. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Essential Duties and Responsibilities:

• Ensures effective employee relations and provides employee coaching and development.
• Provides leadership for quality, productivity, safety, and morale to achieve positive results and a productive work environment.
• Works to continuously improve processes and increase employee skills per training requirements.
• Completes annual performance evaluations in a timely manner and ensures compliance with company policies and procedures.
• Manages employee work schedules and overtime. Ensures department compliance with company policies.
• Manages decontamination, inventory, investigation, repair, and disposition of returned devices as required per procedures and policy.
• Manages department inventory activity to maintain operational levels and support business and organizational goals.
• Ensures documentation supporting service and complaint processes is timely and meets requirements.
• Create device history records for repair devices.
• Responsible for ensuring preventative maintenance is performed on equipment as required.
• Act as liaison between cross functional departments to maintain up to date knowledge of business trends and policy and adjust department according to new business developments.
• Creates and manages department metrics, analyzes data and identifies trends for further review by appropriate departments and management.
• Works with project teams to provide timely support to ensure projects are successful.
• Ability to travel up to 5%

Education and Experience:

• High school diploma or equivalent required. Bachelor’s degree preferred.
• 3 years of experience in a production/manufacturing environment required.
• Experience servicing medical devices or similar products preferred.

Knowledge and Skill Requirements/Specialized Courses and/or Training:

Knowledge of FDA Quality System Requirements, ISO 13485 Quality System Requirements, ISO 14971 Risk Management Requirements and Good Manufacturing Practices. Familiar with Bio-hazardous material handling, storage, and disposal.

Machine, Tools, and/or Equipment Skills:

Various light duty machines and hand tools. Project management system skills required, preferably Playbook, MS Project, or Workfront. Advance Microsoft Excel skills and Intermediate Microsoft Word and PowerPoint required. Must have working experience with ERP systems, preferably SAP.

About Arthrex

Arthrex Inc., a privately held company headquartered in Naples, Florida, is a global leader in orthopedic surgical device design, research, manufacturing, and medical education committed to one mission: Helping Surgeons Treat Their Patients Better™. Arthrex has pioneered the field of arthroscopy and sports medicine and innovates more than 1,000 new products and procedures every year to advance minimally invasive orthopedics worldwide.

Our core value is Making People Better. As a leading healthcare technology innovator, we are committed to making people’s lives better. The contributions we make to science and medicine have the potential to get a star athlete back in the game or improve the quality of someone’s life. It’s truly meaningful work.

Making People Better also signifies our corporate social responsibility and commitment to employees and communities. We make employees’ lives better through job security, educational and professional growth opportunities, unique benefits and amenities, and modern facilities that promote a vibrant and dynamic atmosphere of collaboration, mutual respect, and camaraderie. We also make important economic and philanthropic contributions to the communities we serve.

As a certified Great Place to Work® and one of the country’s Best Workplaces for Manufacturing and Production, Arthrex is proud of its award-winning, family business culture. With more than 6,000 employees around the world, we are growing and looking for candidates who champion our Arthrex Proud values of Innovation, Integrity, Dedication, Teamwork, and Competitive Spirit.

We invite you to explore our numerous exceptional benefits at careers.arthrex.com or visit us on LinkedIn, Facebook, Twitter, or Instagram.