Technical Support Engineer

Immediate need for a talented Technical Support Engineer. This is a 06+months contract opportunity with long-term potential and is located in Council Bluffs, IA(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 24-45815

Pay Range: $40 - $43/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• This role is a support engineer position that will manage/triage a ticket queue of quality issues identified in a data center environment:
• Perform first level investigation and triage of tickets submitted to a quality issue queue to ensure proper information is submitted, categorize the issue for trend analysis, and handoff to the correct partner team for resolution.
• Complete first level root cause analysis of data center issues and provide recommendations or proposed resolutions based on the investigation.
• Review fleet data to identify issues associated with deployment/production and then create bugs to hand off to the correct partner teams for resolution.
• Gather and analyze manufacturing/field data within the data center environment to extract actionable insights and continuous improvement opportunities.
• Monitor, review and present product performance data and metrics to stakeholders in a concise and clear way that enables data-driven decision making.
• Review, edit, improve, and create technical documentation (deployment guides, population documents, repairs guides) based on data, investigations, technician feedback, and quality fundamentals.

Key Requirements and Technology Experience:

• Key Skills; Hardware systems/Troubleshooting/Repair, Python & Data Analysis
• Bachelor’s degree in mechanical, Electrical, Industrial, Materials, or relevant engineering discipline or equivalent practical experience.
• 5+ years of experience working in computing hardware quality, product engineering, test engineering, or electronic hardware systems issue resolution.
• Experience in data analysis and visualization using SQL, JMP, or Python.
• Bachelor’s degree in mechanical, Electrical, Industrial, Materials, or relevant engineering discipline or equivalent practical experience.
• 5+ years of experience working in computing hardware quality, product engineering, test engineering, or electronic hardware systems issue resolution.
• Experience in data analysis and visualization using SQL, JMP, or Python.
• Background in troubleshooting / repair of server / storage and networking products.
• Knowledge of spreadsheets and databases.
• Experience working in a hardware development (R&D) lab environment.
• Experience working in a data center environment.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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