IT Lab Technical Support Specialist

IT Lab Technical Support Specialist - Long Term Contract

Onsite near Waltham, MA - Please do not apply if not local.

No C2C - must be able to work without sponsorship

Our client requires an experienced onsite IT Lab Technical support resource, primarily for research labs (non-GxP). You will work with IT Tech lead and support full life cycle of Lab computer systems. This includes working w/ lab vendors to install lab computer/software, managing end-point protection, backup/recovery, organizing lab data etc. The resource should have excellent communication skills and be able to follow prioritization and mange lab user's expectations.

Responsibilities:

• Provide day-to-day IT support for lab systems, participating in IT projects for lab services including installing, maintaining, and supporting computerized systems
• Support IT operations team on all cybersecurity and end-point management requirements for lab systems.
• Communicate with/ vendors on any troubleshooting and issues resolution for lab systems.
• Utilize Service Now application to coordinate support activities.
• Knowledge Base (KB) documentation creation and updates.

Qualifications / Experience:

• Min 5 years experience working with computerized systems in lab setting
• Hands on experience implementing laboratory systems (e.g. Waters, Agilent, GE, Sartorius, Thermo Fisher, Cytiva etc.)
• Experience, maintaining and providing system administration support for IT systems, documentation
• Excellent communication skills and ability to manage support requests in fast paced environment