IT Lab Technical Support Specialist

IT Lab Technical Support Specialist - Long Term ContractOnsite near Waltham, MA - Please do not apply if not local.No C2C - must be able to work without sponsorshipOur client requires an experienced onsite IT Lab Technical support resource, primarily for research labs (non-GxP). You will work with IT Tech lead and support full life cycle of Lab computer systems. This includes working w/ lab vendors to install lab computer/software, managing end-point protection, backup/recovery, organizing lab data etc. The resource should have excellent communication skills and be able to follow prioritization and mange lab user's expectations.Responsibilities:Provide day-to-day IT support for lab systems, participating in IT projects for lab services including installing, maintaining, and supporting computerized systemsSupport IT operations team on all cybersecurity and end-point management requirements for lab systems.Communicate with/ vendors on any troubleshooting and issues resolution for lab systems.Utilize Service Now application to coordinate support activities.Knowledge Base (KB) documentation creation and updates.Qualifications / Experience:Min 5 years experience working with computerized systems in lab settingHands on experience implementing laboratory systems (e.g. Waters, Agilent, GE, Sartorius, Thermo Fisher, Cytiva etc.)Experience, maintaining and providing system administration support for IT systems, documentationExcellent communication skills and ability to manage support requests in fast paced environment