Application Support Analyst

Application Support System Analyst

Location: Fort Worth, TX, 76155 (Hybrid minimum 2 days a week onsite)

Duration: 3 months with possible contract to hire

Description:

Job Purpose

Responsible for maintaining and supporting all client’s Credit Union business applications and technical tools and utilities needed to support these applications including software, interfaces, networking and connectivity, databases, etc.

Principal Duties and Responsibilities

Manages the daily administration, support, maintenance, database administration, proactive monitoring, moving development software into production, system performance and capacity, software compatibility and upgrades, vendor management, application and system run book documentation for over 140 business applications

Performs tier 3 escalation for all software applications hosted internally and externally and works closely with other IT functional areas and vendors to troubleshoot, debug, communicate, document, resolve and prevent system outages and disruptions 24x7

Provides feedback and documentation to the design team and Service Desk as necessary to adjust standards and procedures

Coordinates with Testing and QA to create, refresh and stage testing environments

Adheres to the software release schedule, software compatibility matrix, and change management

Communicates to all levels of the organization and assists and follows up on any scheduled or unscheduled system outages

Oversees vendor management, vendor relations and escalation, enforcement of service level agreements and monitoring and ensuring vendor alignment with business strategic direction

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications

Bachelor’s degree in computer science, engineering, management information systems or related field, or four years of equivalent technical experience

Strong knowledge of the financial services industry, and credit union’s departments, products and systems

Extensive technical skills related to software applications

Proficiency and practical experience with Episys financial application, SQL, Microsoft Operating Systems and tools, AIX and PowerOn programming.

Preferred Qualifications

Experience with database and programming fundamentals, networking technologies, hardware components, and interfaces and middleware

Experience with Java, HTML, .Net, web services, Netapp SAN, IBM hardware, VMWare, Cisco networking, and Citrix

Top 3 to 5 skillsets / years of experience

Demonstrated ability to troubleshoot applications and document them 2+

SQL 2+

Episys or core system 2+

Jack Henry products 2+

On-line banking 2+

Knowledge, Skills & Abilities

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software

Ability to demonstrate proficiency to multi-task, plan, schedule, and organize

Ability to work well under stress, manages competing priorities, and meets deadlines

Ability to demonstrate a proactive approach with a focus on continuous improvement, user satisfaction, and adherence to standards

Ability to exercise excellent troubleshooting skills to analyze problems objectively

Ability to think logically with attention to detail and a focus on follow-up

Ability to demonstrate results-driven, strong decision making skills

Ability to exercise strong vendor management skills and work collaboratively to achieve results

Ability to be on-call 24/7 and willingness to work flexible shifts

Ability to demonstrate excellent oral and written communication skills & exercise effective interpersonal skills

Ability to sit for prolonged periods of time while operating a computer

Ability to maintain satisfactory performance and attendance

• Ability to pass applicable client’s and Credit Union pre-hire compliance checks