Operational Readiness Coordinator (Change Manager/Project Manager)

No C2C // No Sponsorship

This company is a world leader in the finance industry and they are looking for an Operational Readiness Coordinator (Change Manager/Project Manager). They work closely with other major government financial institutions to ensure market integrity. If you are interested in working for a company with lots of growth opportunities, that values a highly collaborative and engaging environment where everyday brings about new and exciting challenges, then we encourage you to apply! We value diversity in the workplace and encourage women, minorities, and veterans to apply. Thank you

Location: Chicago, IL – Hybrid (3 days onsite/2 remote)

Type: Full Time/Perm

What You'll Do:

The Operational Readiness Coordinator(Change Manager/Project Manager) will work closely and collaboratively with Development, Technical and Business teams to lead sustainable change processes.

The primary responsibility will be collecting and analyzing planned changes for risk and impact across the technology and business domains. This person also reviews the evidence and acceptance criterion collected as part of the release workflow and attests to its completeness.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.

Support the delivery and management of communications.

• Confirm documentation, monitors, runbooks, and NFRs are operationally sound.

• Review release “gate” acceptance criteria for movement of releases between stages

• Conduct impact analyses, assess change readiness and identify key stakeholders.

• Provide input, document requirements and support the design and delivery of training programs.

• Track and report issues

• Support change management at the organizational level

• Serve as an advocate for change management, communicating change management processes and procedures throughout the company and assisting teams with adoption

• Continually work towards making improvements in the change process

• Stay current on trends and regulations to ensure effectiveness and compliance

• Other job-related duties as assigned.

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• 7+ years of previous release, change and/or project management experience, (Solid understanding of project management principles preferred)

• Experience and knowledge of change management principles, methodologies and tools.

• Strong analytical, problem solving and troubleshooting skills with the ability to exercise mature judgment

• Ability to work with a team, ensuring team efficiency

Technical Skills:

• Experience with Microsoft Office desktop tools (Word, Excel, PowerPoint).

• Requires a broad knowledge of ServiceNow

Education and/or Experience:

• Bachelor of Science in Computer Science or a related discipline or an equivalent combination of education and work experience.

• Eight or more years of experience in change management.