Smarsh Infrastructure Engineer

Job Title: Smarsh Infrastructure Engineer

Location: Charlotte, NC (Hybrid Model)

Job Type: Full-Time

Job Summary

We are seeking a highly skilled Smarsh Infrastructure Engineer to join our team in Charlotte, NC. The ideal candidate will have strong experience with Smarsh’s compliance solutions and regulatory technologies. This role involves optimizing infrastructure processes, ensuring data integrity, and supporting compliance initiatives related to electronic communications.

Key Responsibilities

• Work with regulatory technologies such as Smarsh and ZL to streamline compliance processes and enhance operational efficiency.
• Stay updated on the latest developments in regulatory technologies and recommend improvements to existing systems and processes.
• Design and implement data feeds utilizing XML and various ingestion/transmission protocols (APIs, SMTP, SFTP).
• Collaborate with IT and data teams to optimize data ingestion processes and ensure data integrity across platforms.
• Analyze data flow and transmission issues, providing effective solutions to enhance efficiency and reliability.
• Utilize strong Excel skills to analyze compliance data and generate detailed reports for stakeholders to support decision-making.
• Identify trends and insights from compliance and operational data, offering recommendations for process improvements.
• Create and maintain comprehensive documentation for processes, workflows, and compliance requirements, ensuring all documentation is up-to-date and easily accessible for audit purposes.
• Leverage ServiceNow for incident management and workflow optimization related to compliance and engineering processes.
• Collaborate with cross-functional teams to enhance ServiceNow functionalities for tracking compliance initiatives and improving overall efficiency.
• Support the development and implementation of e-communications compliance frameworks, ensuring adherence to archiving regulations.
• Conduct regular audits to verify compliance with regulatory requirements and internal policies, ensuring risks are managed effectively.
• Assist in risk assessment and control evaluations related to e-communications, contributing to the organization’s overall compliance strategy.

We can offer you:

• A highly competitive compensation and benefits package
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad
• Laptop and a mobile phone
• 10 days of paid annual leave (plus sick leave and national holidays)
• Maternity & Paternity leave plans
• A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
• Retirement savings plans
• A higher education certification policy
• Commuter benefits (varies by region)
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms
• A flat and approachable organization
• A truly diverse, fun-loving and global work culture

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law