AV Facility Technician

The AV Facility Technician will provide on-premises audio visual and meeting support for an established multi-channel retailer company. This role is responsible for:

• Setting up and breaking down meeting and conference spaces to meet the customers event needs;
• performing preventative maintenance tasks to help maintain customer spaces; and
• providing meeting assistance upon request for conference room or AV space to ensure requestor is able to use the equipment in-room.

WHO WE ARE

At AVI-SPL, we pride ourselves on our superior customer service, passion for excellence, spirit of teamwork, and the focus on continued innovation. Our employees are the people who enable us to deliver on those values every business day. That’s why we’re always on the lookout for talented, ambitious people who can make a substantial contribution to our team of smart, down-to-earth, hardworking professionals.

We offer lots of room for growth! We support each other and value the importance of collaboration and intellectual curiosity across all our teams. You'll have daily opportunities to develop your individual skills, become an expert in the dynamic event production and corporate video industry, and be part of an innovative organization.

We offer a competitive package and a balanced work-life culture. We love what we do and hope you do too - come join us!

WHAT YOU’LL DO

The AV Facility Technician will provide on-premises audio visual and meeting support for an established multi-channel retailer company. This role is responsible for:

• Setting up and breaking down meeting and conference spaces to meet the customers event needs;
• performing preventative maintenance tasks to help maintain customer spaces; and
• providing meeting assistance upon request for conference room or AV space to ensure requestor is able to use the equipment in-room.

DAY-TO-DAY RESPONSIBILITIES

• Facilitate room sweeps and walk-throughs of all spaces and test of basic functions.
• Maintain records of all pass/fail status and tickets and ensure resolution of any problems found.
• Support meeting room setups and ensure end users are able to use the equipment in-room including monitors, video conferencing, in-room cameras, microphones, and neat boards.
• Facilitate troubleshooting and repair needs including cable replacements, power-cycles, and validation that components are working as well as more complex needs such as AV component configurations and part replacements.
• Build and maintain an inventory of all AV equipment for assigned locations.
• Monitor conference room health and make recommendations for ongoing failures that may indicate a need for replacement or upgrades.
• Maintain facility documentation and SOPs.
• Participate in regularly scheduled meetings with team members to ensure alignment on procedures, scheduling, and briefs as required.

WHAT WE’RE LOOKING FOR

Must-have skills & job qualifications

• 3+ years of experience in the area of audiovisual support, integration, meetings and events, or another similar field.
• Audiovisual troubleshooting knowledge.
• Intermediate PC troubleshooting knowledge.
• Knowledge of basic signal flow for audio, video, and control.
• Ability to perform routine testing and problem diagnosis for audio visual technologies.
• Ability to read and utilize blueprints and audio / video flow diagrams.
• Knowledge of network troubleshooting to diagnose static and dynamic IP addresses.
• Effectively communicate with employees, customers, and colleagues.
• Ability to maintain composure and a positive attitude during high pressure situations.
• Strong work ethic, self-direction, self-motivation, patience, persistence, and perspective.
• Excellent collaboration and customer relationship skills with the understanding of the importance of white glove service.
• Ability to work and think independently and meet deadlines.
• Flexible to work after hours and weekends when required.

Nice-to-have skills

• Studio production and event experience.
• Experience with control room equipment including video switchers, audio consoles, robotic cameras, and video playback software.
• Experience with Extron systems.
• Certification and training with CTS, Networking, and other Audio-Video training.

OTHER REQUIREMENTS

• Valid driver’s license and safe driving record.
• Travel is required based on requirements and location of productions and service needs including meetings at client offices and AVI-SPL offices.
• Ability to lift/carry 50lbs.
• Ability to climb ladders and perform overhead work.

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental.
• PTO days (vacation, sick days, and personal days) and paid holidays.
• Enjoyable company culture.
• Training and professional development opportunities.