Logistics Specialist

Customer Service Logistics Coordinator

Our client is seeking a dedicated and detail-oriented Customer Service Logistics Coordinator to join their logistics team. This role is crucial for coordinating outbound freight operations while ensuring top-notch customer service and efficient logistics processes. The ideal candidate will excel in communication, exhibit a proactive problem-solving approach, and thrive in a fast-paced environment.

This role is onsite in McMinnville, Oregon.

Customer Service Logistics Coordinator Responsibilities

• Arrange and schedule outbound freight shipments, ensuring timely and cost-effective delivery.
• Act as the primary point of contact for customers regarding their outbound freight needs, providing updates and addressing inquiries promptly.
• Prepare and review essential shipping documents, including bills of lading, customs forms, and tracking details.
• Communicate with freight carriers to obtain quotes, negotiate rates, and confirm shipment details.
• Proactively identify and resolve freight-related issues such as delays, damages, or discrepancies, prioritizing customer satisfaction.
• Use logistics and customer management software to track shipments and accurately update customer records.
• Coordinate closely with warehouse and inventory teams to ensure accurate and timely outbound order fulfillment.
• Identify and suggest opportunities for enhancing outbound freight processes and contribute to the development of best practices.

Customer Service Logistics Coordinator Qualifications

• High school diploma or equivalent; relevant experience in logistics or customer service is preferred.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and logistics management software.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Keen attention to detail and strong problem-solving abilities.
• Knowledge of freight shipping regulations and practices is a plus.

Salary: $65k/year. (DOE)

Benefits

Benefits are available to eligible full-time employees and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.

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