Information Technology Support Technician

Position Overview: Kavaliro is seeking a skilled and proactive IT Support Technician to join our team. In this role, you will be responsible for managing our IT systems and ensuring the smooth operation of technology services across the organization. Your key responsibilities will include handling help desk tickets, administering Bullhorn and VOiP systems, managing Office 365 access and controls, and overseeing endpoint and antivirus (AV) monitoring.

Key Responsibilities:

• Help Desk Management: Oversee the help desk ticketing system, ensuring timely resolution of IT support requests and maintaining a high level of user satisfaction. Provide technical support for hardware, software, and network issues, serving as a point of escalation for complex problems.
• ATS Administration: Manage ATS systems, including user setup, permissions, and configurations. Collaborate with the recruitment and sales teams to optimize ATS functionality and provide training as needed. (Current ATS is Bullhorn)
• VOiP Administration: Administer and maintain the company’s VOiP systems, ensuring reliable communication services. Troubleshoot VOiP issues and provide support for users, including configuring new phones and features.
• Office 365 Management: Oversee Office 365 access and controls, including user accounts, licenses, and security settings. Implement best practices for data protection and compliance within the Office 365 environment.
• Endpoint and AV Monitoring: Monitor endpoint devices and ensure that antivirus solutions are up to date and functioning properly. Conduct regular system audits and vulnerability assessments to maintain security and performance.
• Documentation and Reporting: Maintain accurate documentation of IT systems, processes, and user instructions. Generate reports on help desk activity, system performance, and user satisfaction to identify areas for improvement.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2+ years of experience in IT support or systems management, preferably in a corporate environment.
• Strong knowledge of help desk ticketing systems, Bullhorn, VOiP systems, and Office 365 administration.
• Experience with endpoint management and antivirus solutions.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills, with the ability to interact effectively with both technical and non-technical users.
• Relevant certifications (e.g., CompTIA, Microsoft, ITIL) are a plus.