Information Technology Support Specialist

Description

We are seeking an experienced Senior IT Support Specialist to join our team. As a Senior IT Support Specialist, you will play a crucial role in maintaining and supporting our organization's computer systems and networks. Your expertise will ensure that our employees have seamless access to technological resources and resolve any technical issues they may encounter. This is an excellent opportunity for someone who enjoys problem-solving, has excellent communication skills, and possesses a strong technical background.

Requirements

Responsibilities

• Provide frontline technical support to end-users, both remotely and on-site.
• Troubleshoot hardware, software, and network issues to determine the root cause and implement appropriate solutions.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Assist with the setup and configuration of user accounts and access rights.
• Collaborate with team members to develop and implement IT policies and procedures.
• Identify and escalate complex technical issues to senior IT staff or external vendors.
• Ensure the security and confidentiality of sensitive information by implementing appropriate measures.

Requirements

• Associate degree or higher in information technology or a related field.
• Five years of proven experience as an IT Help Desk Technician or in a similar role.
• Experience with Office 365 administration.
• Knowledge of Microsoft Azure.
• Strong knowledge of computer hardware, software, and networking systems.
• Familiarity with Windows and Mac operating systems.
• Ability to diagnose and resolve technical issues independently.
• Excellent communication skills, both verbal and written.
• Strong customer service skills and the ability to work well in a team environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are advantageous.