Director, Digital Experience - Digital and Technology Partners - Hybrid

Director, Digital Experience - Digital and Technology Partners - Hybrid, Req#3017762

This hybrid role requires the ability to work at various Mount Sinai Health System locations, including our primary office which is located at 150 E 42nd Street, New York, NY 10017.

This Director role on the Digital Experience Team will ensure that stakeholders are realizing value from our digital products in a measurable way. Stakeholders include various clinical departments, practices, operations, and staff. The role will represent the voice of stakeholders in our prioritization, planning, and execution processes. The Director will also own communicating the impact of our work.

Responsibilities

Define goals and strategies

• Define a clear vision, goals, strategies, and plans to drive the value stakeholders realize from our digital products

Understand organization and build relationships

• Foster strong relationships with stakeholders. Understand their needs and plan ways to meet them.

Plan and execute initiatives

• Drive initiatives to improve stakeholders’ awareness, adoption, and engagement with our digital products
• Collaborate with other teams on communication, onboarding, training, change management, training and education, and customer support
• Gather stakeholder feedback to improve existing solutions and identify new opportunities

Report progress and measure value

• Conduct analyses to understand, measure, and improve key success metrics
• Report to Digital Experience Team leadership, stakeholders, and executives
• Conduct regular meetings with stakeholders to review the value they have realized from our digital products

Advocate for our team and work

• Craft and tell stories about the value of the Digital Experience Team’s work by creating content and engaging with audiences inside and outside of Mount Sinai Health System
• Design, manage, and execute programs that create internal advocates of our products

Collaborate with teams across the enterprise

• Partner with functions across the health system, including product management, design, development, project management, operations, support, marketing, and others to ensure a cohesive approach to customer success
• Take on any other responsibility to actualize stakeholder success

Qualifications

• Bachelor's degree
• 5 years of progressive information systems management experience preferably in a health care field
• Eight or more years of related experience strongly preferred
• Proven track record of successfully driving awareness, adoption, and engagement of digital products or solutions
• Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders at all levels
• Excellent communication skills, including writing, using data, presenting, and storytelling
• Experience with leading cross-functional teams and managing complex projects
• Healthcare experience is highly desirable

Key Competencies

• Ambiguous and complex problem solving
• Relationship building
• Strategy
• Sales and customer success management
• Advocacy and product marketing
• Storytelling

Desired Qualities

• High-Agency: Driven, hard-working, proactive, sense of ownership and personal responsibility, and persevering
• Curious: Eager to learn, inquisitive, focused, and engaged
• Analytical: Sharp cognitive abilities, including ability to comprehend, analyze data, and solve complex problems
• Results-Oriented: Action-oriented, high-standard for quality, effective, and precise attention to detail
• Effective Communicator: Empathetic listener with strong written and verbal communication skills
• Advanced Social-Emotional Skills: Relationship-driven, positive, collaborative, humble, and patient

Compensation Statement

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for this role is $143,858.00 - $239,662.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, 267 - DTP Digital Engagement - MSH, Mount Sinai Hospital

Employer Description

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.”

EOE Minorities/Women/Disabled/Veterans

Compensation

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $143858 - $239662 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.