Digital Product Designer - Digital and Technology Partners - Onsite/Hybrid

Digital Product Designer - Digital and Technology Partners - Onsite/Hybrid, Req#3017892

This role requires the ability to periodically work at the office which is located at 150 E 42nd Street, New York, NY 10017

We are looking for a hard-working and high-aptitude Digital Product Designer. From Day 1, you will play a critical role in designing digital experiences for patients, providers, and staff. You will have significant responsibilities and impact. This is a full-stack design role, but please note that we use vendor software, rather than custom development. This role focuses more on UX research, strategy, and service design across technology and operations workflows, and less on application UX/UI design.

Responsibilities

Summary of Responsibilities

Discover User Opportunities

• Collaborate closely with Product Managers to discover, validate, and prioritize the most impactful user problems to solve
• Conduct user research with patients, staff, providers, and other stakeholders
• Translate insights into actionable opportunities in the problem and solution spaces, using qualitative and quantitative methods, including user interviews, usability testing, surveying, and analysis
• Conduct market and competitor research to identify trends and opportunities to inform design and strategy decisions

Execute Service Design:

• Develop and validate personas, journey maps, and touchpoints
• Develop service blueprints to understand operations, clinical, and technical systems
• Design ideal and holistic persona experiences across a complex ecosystem
• Work across various digital products and domains, adapting to diverse project needs

Review and Improve UX/UI Designs:

• Review, customize, or improve digital product designs in collaboration with Product Owners and software vendors
• Advocate for human-centered design throughout the product development process
• Improve the accessibility of experiences for all users, adhering to best practices and guidelines
• Collaborate with stakeholders and improve how we work
• Seek input and buy-in, inform, and partner with a wide range of multidisciplinary stakeholders across digital, technology, project and program management, operations, clinical, and marketing team
• Help improve our design processes, systems, and tooling

Desired Qualities

• High-Agency: Driven, hard-working, proactive, sense of ownership and personal responsibility, and persevering
• Curious: Eager to learn, inquisitive, focused, and engaged
• Analytical: Sharp cognitive abilities, including ability to comprehend, analyze data, and solve complex problems
• Results-Oriented: Action-oriented, high-standard for quality, effective, and precise attention to detail
• Effective Communicator: Empathetic listener with strong written and verbal communication skills
• Advanced Social-Emotional Skills: Relationship-driven, positive, collaborative, humble, and patient

Key Tools

• Figma
• Mural
• UserTesting
• Atlassian products (e.g., Jira, Confluence)

Qualifications

Minimum Education

Bachelor’s Degree

Minimum Experience

• Four or more years of related experience
• 1-2 years of direct experience in digital product design or related field strongly preferred
• Healthcare knowledge is preferred but not required

Employer Description

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.”

EOE Minorities/Women/Disabled/Veterans

Compensation

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $120000 - $180060 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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