D365 Business Architect - Field Service (Technical)

Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, and retail industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).

We are looking for "D365 Business Architect - Field Service (Technical)"

Role Overview:

We are seeking an experienced Solution Architect to help architecting, designing and implementing a comprehensive Field Service platform for our fortune 500 client. This role focuses on the solution architecture of the platform, ensuring the technology solution aligns with business strategy and goals & objectives and integrate seamlessly within the customer’s ecosystem. The ideal candidate should have a strong background in Microsoft Dynamics 365 and experience with event-driven architectures, workflows, portal building, real- time data management, entitlement management, customer care ser up, supply chain mgmt., field operations and channel partner integrations etc.

Roles & Responsibilities:

• Develop and maintain the technical architecture for the end to end Field Service solution, aligning with the business requirements defined by business.
• Design end-to-end workflows, data models, and system integrations to support real-time event capture, data processing, and workflow automation across entitlements, case management, supply chain, field operations, and partner channels.
• Provide technical consulting to both internal teams and the client, ensuring the solution meets scalability, performance, and security standards.
• Collaborate with the Business Architect to understand business requirements and translate them into robust technical designs and actionable system requirements.
• Define and manage integration points across various systems, including Microsoft Dynamics 365, CRM, EventHub systems, IoT devices, and third-party tools, ensuring seamless data flow and operational efficiency.
• Ensure that the integration approach supports both functional and non- functional requirements like real-time data processing, resilience, and fault tolerance.
• Develop a data strategy that supports real-time event data processing and is compliant with corporate governance, security standards, and industry regulations.
• Oversee data governance practices and ensure efficient data storage, retrieval, and lifecycle management.
• Collaborate closely with development teams to oversee technical implementation, conduct code reviews, and validate that the solution meets architectural standards and business expectations.
• Support testing and troubleshooting, ensuring that all technical components function as expected in alignment with the overall business objectives.
• Present technical architecture and solution progress to stakeholders and senior management, explaining complex technical concepts in business-friendly terms.
• Lead technical workshops with cross-functional teams to ensure alignment on project goals and technical deliverables.
• Leverage industry best practices and emerging technologies to improve the solution’s efficiency, including resource scheduling, technician enablement, customer satisfaction, and SLA management.
• Proactively recommend enhancements based on real-time data insights, supporting operational improvements and increased customer satisfaction.

Qualifications

• Minimum 10 years in solution or enterprise architecture roles, with at least 5+ years in cloud-based Field Service solutions like MS Dynamics 365
• At least 2-4 full lifecycle large implementation of Dynamics 365 Field Service and be 1-2 implementations if the scope/scale is really huge. Should be able to lead a project from inception to successful implementation
• Strong background in event-driven architecture, IoT integration, and real-time data management in Field Service or related domains.
• Should be hands-on and capable of guiding both business and technical teams from the ground up.
• Proven experience architecting solutions within the Microsoft ecosystem, including Field Service and CRM integrations. Candidate should also have great experience in process mining, process optimization and process flow management
• Deep understanding of Portal design and implementation, power automation and power platform to support the solution design and implementation.
• Strong understanding of security best practices and ensure architecture/design is compliant with major cybersecurity frameworks.
• Excellent communication skills, able to bridge the gap between technical and business teams and capable of presenting technical solutions to non-technical stakeholders.
• Strong problem-solving abilities, able to translate business needs into scalable, reliable, and high-performance technical solutions.
• Proficiency in architectural tools like EA, Visio, and BPMN, as well as hands-on experience with data analytics tools and real-time event hubs.
• Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate or equivalent certifications in enterprise architecture (e.g., TOGAF).