Customer Service Representative

Customer Service Representative

Direct Hire

Onsite – Pawtucket, RI

Hours

8-5 EST

Hourly: $18-20/hr

We are seeking a Customer Service Representative to deliver exceptional service to both internal team members and external clients through various tasks. Key responsibilities include handling customer calls and promptly resolving issues; data entry; assisting with account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound calls to gather information or provide follow-up to resolve customer concerns; and occasionally handling miscellaneous projects.

Must:

• 1+ years of customer service experience
• High School Diploma/GED; bachelor’s degree preferred

Preferred:

• Experience with managing heavy inbound and outbound calls and transferring calls
• 3+ years of business-to-business account support
• Proficiency in Microsoft Office (Word, Excel, Outlook) and internet/intranet usage
• Experience in proofreading and editing documents