Technology Service Administrator (Client Confidential)

(CLIENT CONFIDENTIAL)

Technology Service Administrator

We are a mid-sized law firm providing sophisticated counsel to businesses and individuals in the areas of

entertainment, media and the arts, corporate, real estate, and litigation.

The candidate must have legal IT industry experience, be organized, proactive, and provide white glove

service to attorneys and staff. This individual will be responsible for support various applications and

integrations as well as be the primary IT point of contact for our New York office. It is essential that this

individual is capable of resolving incidents and requests related to the firm’s technology quickly, and

efficiently. This individual will also be responsible to providing secondary operational support for our

New York office.

Responsibilities will include but are not limited to:

IT Administrator

• Provide technical support to attorneys and staff for hardware, software, and network-related issues.
• Ensure the business is able to function at a high level of consistency and reliability by developing

a deep understanding of how our technology is integrated (networks, systems, vendors).

• Work in conjunction with the Director of IT and the Managed Service Provider to ensure firm

systems are operational and secured, including but not limited to: responding to cybersecurity

alerts, network vulnerability alerts, and security incidents and breaches.

• Serve as subject matter expert in specialized legal applications and technology.
• Create and manage user accounts and security access.
• Manage firm IT training program.
• Draft and prepare documentation required for assigned projects.
• Communicate planned and unplanned outages (software, hardware, network) to the firm. Reconfigure/customize applications as directed by management to meet user specifications.
• Collaborate with vendors to assist in managing servers, workstations, and network configurations, troubleshooting system and network issues as needed.
• Work with department and firm management to initiate and launch new services as part of our strategy.
• Perform other related IT tasks as required.

Operations Assistance

• Coordinate office and workstation moves.
• Provide on-site support for copy and mailroom services.
• Conduct post office runs; and other errands as requested.
• Maintain cardkeys and other access needs to the space.
• Ensure conference room is set up for meeting.
• Set-up visitor offices.
• Provide backup coverage for Director of IT, NY Administrative Manager and NY Reception as required.

Ideal Candidate Requirements:

• Have in-depth knowledge of desktop applications, including Microsoft Office 365 (including Teams, SharePoint, OneDrive).
• Excellent customer service, follow-up and interpersonal skills.
• Ability to work independently, plan and manage multiple assignments across multiple projects or work streams.
• Ability to work with various vendors to resolve issues in a timely manner, monitor and communicate resolution progress.
• Ability to understand IT change control and change management, business process improvement, IT application management, incident management.
• Superb written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Strong problem-solving skills with a focus on maintaining data integrity and confidentiality.
• Ability to handle sensitive information with discretion and maintain a high level of professionalism.

Qualifications:

• High school diploma or equivalent required, college or business school desirable.
• 3+ years of experience with legal applications, such as iManage, Litera Suite, and macro systems.
• 3+ years of experience in IT/help desk in a law firm environment.
• Experience with user administration (M365, MFA, SharePoint/OneDrive, etc.).
• Knowledge of networking and security protocols, including firewalls and antivirus software, to protect sensitive client data.
• Ability to carry up to 50 pounds;
• General knowledge of information governance and cybersecurity best practices.

Job Type: Full-time | Non-Exempt

Schedule: 40 hour work week; Full-time on-site presence Monday through Friday is required. This

position will require some after-hours and weekend work

Salary range: $70,000 – $95,000 depending on experience

Benefits include:

Health Insurance

Dental Insurance

Vision Insurance

401(k) matching

Life Insurance

We are an Equal Opportunity Employer. Our firm is committed to diversity and an inclusive

environment. COVID vaccination required.