Senior Director of Omnichannel Operations - Pharma

Leading global pharma is seeking a Senior Director of Omnichannel Operations and Strategy a direct report to the Senior Vice President of Business Intelligence & Operations. This position is responsible for the BI&O strategy, enhancing the internal operations and communications of BI&O, fostering effective decision-making, and leading or assisting in the coordination and implementation of strategic initiatives across various teams. The role is also charged with continuous process improvement by optimizing resources and management, as well as identifying opportunities for vendor optimization or transitioning to our global service center. It demands an individual capable of defining roles and responsibilities and ensuring accountability to secure team success.

Keywords: Operations, Omnichannel, Chief of Staff, Portfolio Management, Center of Excellence

MUST WORK IN OFFICE IN CAMBRIDGE, MA THREE DAYS A WEEK

Responsibilities:

• Strategy and roadmap for the evolution of all functions within BI&O to modernize and innovate over the coming years for competitive advantage. Identify capabilities and support evaluation of vendor platforms and solutions aligned with BI&O leadership team functions and liaise with Innovation team to provide innovation projects.
• Strategy, Priorities, Scorecard and KPIs – Lead and maintain the creation of a cohesive BI&O wide strategy and 3-year roadmap of key capabilities and priorities. Work with leadership to develop a scorecard, identifying the appropriate KPIs for measurement that outline the impact.
• Impact and Resource Management including Internal-External Operations Model – Be responsible for the efficient utilization of resources across the teams and have a broad view of the vendor landscape. Identify any optimizations in internal-external ratio of resources to drive sustainable impact, owning critical skills while outsourced model for routine tasks. Work with leadership, finance and procurement to identify optimal vendor strategy for effectivities.
• Annual Planning and Budget Tracking - Lead annual planning cycle efforts across BI&O including annual strategic and work closely with Finance to manage and achieve budget
• Process improvement and Innovation – Own the continuous process improvement capability working across the teams to identify and implement solutions to improve ways of working, find efficiencies or remove non-value-added work and processes to enable the functions to support the business and drive productivity.
• Drive specific strategic projects on an ad-hoc basis, owning dashboards, timelines, and project management
• Team Engagement and Development – Plan and execute (via other teams) the right forums and agenda topics to engage various levels of the team and ensure large scale development topics are addressed in a cohesive engagement and development plan. Work with HR on career paths and innovative development programs for the 3 tracks within the team (Ops, Data & Analytics, Patient Services)
• Day to Day Strategy, Information Flow and Communications - Be a trusted strategic partner to the SVP of BI&O, including proactively highlighting business critical risks/opportunities, and planning/overseeing critical organizational, financial, and operational activities. Oversee and manage the flow of information/key decisions within BI&O and across functions. Responsible for strategic meeting management and communications including creating presentations and memos for BNA Leadership Team, CEO & Executive Team, and Board of Directors.
• Team responsibility – between 2-4 FTEs

Qualifications:

• 15+ years’ experience in strategy and operations consulting and/or leading large and complex programs and initiatives in Healthcare, Life sciences, Pharma or Biotech.
• Strong operational skills; project management capabilities.
• Experience in commercial pharma operations heading up a portfolio
• Expertise in omnichannel
• Excellent written and oral storytelling and communication skills
• Data and metrics driven and strong data analysis and budget management acumen.
• Excellent analytical, strategic thinking, and problem-solving skills.
• Ability to lead and influence in the matrix and cultivate strong internal/external network. Excellent interpersonal and communication skills; highly collaborative.
• Experience with Patient Services.
• Demonstrated track record of excellence and rapid growth, with an ability to balance multiple priorities.
• PREFERRED: candidate has big firm consulting experience

Send resume to ilana@analyticrecruiting.com