Tier 2 Service Desk Technician

LaSalle Network is partnering with a client, one of the world's largest infrastructure engineer organizations, who is actively hiring for a Tier 2 Service Desk Technician. They are looking for a contractor to support their help desk team.
Tier 2 ServiceDesk Technician Responsibilities:

• Provide timely, knowledgeable assistance for technical inquiries, on premise and remotely
• Troubleshoot system failures, debugging, and repair as well as analyze technical grievances,
• providing suitable solutions and/or restore required functionality
• Staging, deployment and reclamation of various technological equipment (workstations,
• routers, printers, etc.)
• Maintaining and repairing technological equipment and peripheral devices, including software and driver configuration
• Organize and schedule routine maintenance/upgrades, working with end user timelines
• Assists with IT special projects: upgrades, deployment, demobilization, server/network component management and process improvements
• Respond to emergency situations afterhours on a rotational basis
• Various other duties as requested by management

Tier 2 ServiceDesk Technician Requirements:

• Associate Degree or BScs/BAs in Computer Science, engineering or relevant field
• 3+ years of proven experience as IT Technician or similar role
• Thorough knowledge of computer systems and IT components
• Excellent interpersonal, verbal and written communication skills
• Excellent diagnostic and problem-solving skills
• Good knowledge of internet security and data privacy principles
• Active Directory administration, including object and NTFS security management
• Skilled in the use of MS Windows (10) and Office 365 (Word, Excel, Outlook, PowerPoint)
• Strong understanding of networks and experience with LAN/WAN networks
• Ability to travel to remote locations as required
• Willingness to work in conditions requiring physical exertion, including lifting up to 35lbs, kneeling/crouching, accessing hard to reach areas and exposure to the elements
• Ability to work under pressure, multi-task and meet deadlines
• Exceptional organizational and time-management skills
• Certification as IT Technician a plus (e.g. CompTIA A+, Microsoft Certified IT Professional)

Please apply today!
Thank you,
Mike McGlauchlin
Senior Project Manager
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. View a full list of our benefits here: https://www.thelasallenetwork.com/wp-content/uploads/2024/04/Field-Employee-Benefits-LaSalle-Network.pdf

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