Desktop Support Engineer | Leading Asset Management Firm | Boston, MA (Hybrid)

Desktop Support Engineer | Leading Asset Management | Boston, MA (hybrid)

Overview:

This leading Asset Management Firm local to Boston is looking for a seasoned Desktop Support Engineer to handle high level escalations from tier 1 and tier 2 support members. The firm is primarily a Windows environment, alongside AWS cloud. In this role, you will support their Windows 10/11 environment, as well as handle Active Directory and O365.

Responsibilities:

• Advanced troubleshooting within Windows systems
• Remote and on site user support for internal teams
• Act as escalation point for tier 1 and tier 2 support members apart of the team
• Windows System Administration
• Assist with technical training and assistance to junior engineers
• Facilitate system upgrades and migrations

Requirements:

• 5-7+ years of Desktop or Technical Support experience
• Advanced experience with Windows 10/11
• Experience working with O365, Active Directory
• Powershell scripting experience
• Ticket Management experience (ServiceNow)
• Communication skills a must!

No C2C