Service Desk Agent

STAND 8 is a global leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world!
www.stand8.io
Are you a customer-centric problem solver with a passion for technology? Do you thrive in a fast-paced environment where your communication skills and technical expertise come together to deliver exceptional support? If so, we invite you to embark on a rewarding journey as a Service Desk Agent with us.
Responsibilities

• Receive requests for service via telephone, email or chat session.
• Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Troubleshoot and resolve issues on the initial call when possible.
• Utilize the internal knowledge base, experience and team resources.
• Escalate tickets to appropriate support groups when needed.
• Document issue in Help Desk database.
• Follow up on open issues with escalation groups to provide feedback to customer.
• Perform a quality assurance check on resolved tickets to ensure customer satisfaction.

Additional Details

The base range for this contract position is $20- $22/per hour, depending on experience.

Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP WorkforceNow

About Us

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!