Production Support Specialist

Job Title: Unix/Shell Scripting, Informatica

Location: Pennington NJ, Plano TX

Salary: 100K-120K

Experience: 7+

Roles and Responsibilities:

• The Production Services Specialist is responsible for ensuring availability and reliability of assigned production applications within a line of business (LOBs) of Compliance.
• To perform this function, the resource will have to perform daily tasks assigned by the Production Support Lead.
• These tasks are aligned to the key services outlined within the Global Support Services Service Catalog:
• Monitoring
• Incident Management
• Request Management
• Disaster Recovery / Application Recovery Certification Exercise
• Metrics Reporting
• Application Capacity Management

Responsibilities:

• Support includes research, triage, defect resolution, compliance and all other production support functions.
• Provides on call support for incident/issue triaging and will coordinate with various support teams across the organization.
• Communicates with line of business and management the overall status and health of the application.
• Looks for areas of improvement in monitoring, application stability, and speed of determining root cause.
• Performs trouble shooting, analysis, research and resolution using advanced query and programming skills and conducts root cause analysis.
• Work closely with Technology Infrastructure Teams, Development Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc.
• Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.
• Assesses initial severity, gather impacts, creates tickets (MyITSM), engages necessary support teams, and escalates as necessary to ensure timely restoration.
• Participate in Disaster Recovery and Resiliency Exercise.
• Excellent communication skills. Demonstrate ability to communicate effectively with both technical and non-technical partners.
• Must be willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools.
• Hands-on experience in Incident and problem management