Production Support Executive

Job Description

Skill: Production Support Executive

• Java/J2EE Splunk SQL and log analysis Knowledge Understanding on Database terminologies.

Responsibilities:

• Production Services Sr. Analyst role provides front line technical support to end users and responding to issues related to Problem/Incident Management, Releases/Deployments, Operational Readiness, Application Monitoring, and Production Governance.
• Production Services Sr. Analyst is expected to learn the business and technical components of an application and work with peers to ensure stable release deployments and platform stability.
• Grow your career in our dynamic and fast paced environment of diverse software platforms and challenging projects that shape the future of the banking industry.
• Support includes research, triage, defect resolution, compliance and all other production support functions.
• Provides on call support for problem triaging and will coordinate with various support teams across the organization.
• Communicates with line of business and management the overall status and health of the application.
• Looks for areas of improvement in monitoring, application stability, and speed of determining root cause.
• Performs trouble shooting, analysis, research and resolution using advanced query and programming skills and conducts root cause analysis.
• Work closely with Technology Infrastructure Teams, Development Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc.
• Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.
• Assesses initial severity, gather impacts, creates tickets (REMEDY), engages necessary support teams, and escalates as necessary to ensure timely restoration.
• Participate in Disaster Recovery and Resiliency.
• Excellent communication skills.
• Demonstrate ability to communicate effectively with both technical and non-technical partners.
• Must be willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools.
• Hands-on experience in Incident and problem management.