Telecom Supplier Performance Lead

Currently looking for 4 Field Performance Advisors for Orlando, Plano, TX / Austin, TX and Kansas City.

Job Description: Field Performance Advisors (FPA) x 4

Locations: Candidates must be based in the following market areas:

• Orlando, FL
• Austin, TX
• Dallas / FW, TX
• Kansas City, MO

Position Overview:

These individuals are responsible for driving the performance and continuous improvement of our client's Suppliers. There will be regular on-site visits to collaborate directly with Suppliers, identifying performance gaps, resolving issues in real-time, and optimizing crew effectiveness, tool usage, and overall quality. Using their expertise, they will work with Suppliers to develop and implement process improvements that can be standardized across multiple US sites and markets. This role also involves acting as a liaison between the company and Suppliers, providing feedback, recommendations, and partnering with various teams to create more efficient and standardized operational processes.

Key Responsibilities:

Performance Analysis & Improvement:

• Review site performance metrics such as cycle time, first-time close out package (COP) completion, Job Hazard Assessment (JHA) compliance, tool usage, build quality, and customer-specific requirements.
• Analyze performance data to identify areas needing improvement and collaborate with Suppliers and the Territory Director to address these issues.
• Provide actionable feedback and recommendations to Suppliers for enhancing site operations and addressing discrepancies.

Root-Cause Analysis & Troubleshooting:

• Conduct on-site evaluations to identify performance deficiencies, perform root-cause analysis, and work with Suppliers to resolve issues related to safety, construction, and quality in real time.

Strategic Site & Supplier Engagement:

• Plan and schedule site and Supplier visits to align with key performance targets, considering KPIs, current performance, and specific needs of each Supplier.
• Collaborate with Senior Construction Managers and Project Management teams to support site-level requests such as access, customer meetings, and validating construction drawings to ensure project success.

Process Improvement & Tool Development:

• Identify opportunities for process improvements in Supplier construction practices and contribute to the development of tools and systems to enhance efficiency and quality.
• Work with the Automation team to innovate and adjust tools and systems based on site-level findings.
• Partner with other FPAs across the country to identify systemic issues and propose cross-market solutions.

Data Collection & Reporting:

• Collect and report on Supplier performance metrics, including data for process changes and new trials. Use this information to support the case for process improvements and tool enhancements.
• Support quarterly Supplier Business Reviews (QBRs) by reporting field performance findings, actions taken, and recommendations for continuous improvement.

Supplier Relationship Management:

• Build and maintain strong, collaborative relationships with market Suppliers to foster a culture of continuous improvement and ensure a two-way feedback loop.
• Ensure Suppliers understand and comply with company and customer-specific processes, tools, and standards.
• Provide ongoing feedback and recommendations for improving delivery performance using tools like Site Tracker and Power BI.

Behavioral Competencies:

• Strong entrepreneurial mindset with the ability to innovate and drive change.
• Capable of working independently in a fast-paced, dynamic environment.
• Proactively identifies problems and develops effective solutions.
• Ability to collaborate effectively with Suppliers and cross-functional teams.
• Strong analytical skills, with the ability to interpret performance metrics and make data-driven recommendations.
• Excellent planning, organizational, and leadership skills.
• Excellent verbal and written communication skills.
• Fosters a positive work environment aligned with the company’s core values.

Key Stakeholders:

• Internal: Market Project Teams, Customer Unit (CU), Project Management, Environmental Health & Safety (EHS), Automation and Operational Excellence teams, People Function.
• External: Customers, Third-Party Suppliers.

Qualifications & Experience:

• Minimum of 7 years of relevant industry experience.
• Bachelor’s degree preferred.
• Proven experience in providing design solutions and guiding order of operations.
• Extensive knowledge of general construction processes and procedures.
• Experience in managing general contractor suppliers, including construction scope estimation across various sectors (Civils, Ground, L&A, Backhaul, Maintenance).
• Strong understanding of company and customer construction and quality standards.
• Ability to interface effectively with customers, property owners, and other stakeholders.
• Strong contract knowledge (leasing, vendor, and customer-facing).
• Demonstrated success in collaborating with Suppliers or other external business partners.
• Previous experience leading or influencing teams to achieve performance excellence.
• In-depth understanding of relevant health and safety regulations.
• OSHA 30-hour certification for the telecommunications industry is required.
• Previous experience working with the company’s equipment portfolio is a plus.