Implementation Manager

Job Title: Field Performance Advisor (FPA) – Service Delivery Manager

About the Role

We are seeking a Field Performance Advisor (FPA) to drive supplier performance and ensure quality and efficiency in site construction projects. As an FPA, you’ll play a critical role in enhancing supplier operations by providing hands-on guidance, conducting site visits, and collaborating with cross-functional teams. Your efforts will help improve crew effectiveness, tool utilization, and quality standards across multiple locations.

Key Responsibilities

• Optimize Supplier Performance

  Conduct regular site visits to review performance metrics such as cycle time, quality compliance, and safety. Identify areas for improvement and collaborate with suppliers to implement corrective actions.

  
  

• Data-Driven Improvements

  Analyze site performance data to find inefficiencies and recommend solutions. Share insights with Territory Directors and work closely with suppliers to enhance operations.

  
  

• On-Site Problem Solving

  Act as a field representative, engaging with suppliers to resolve real-time discrepancies and ensure adherence to safety and quality standards.

  
  

• Strategic Planning

  Plan daily and weekly supplier visits based on KPIs and market needs to drive overall performance improvements.

  
  

• Process Development

  Partner with automation teams to create new tools and adjust current practices, fostering a culture of continuous improvement.

  
  

• Collaborate Across Markets

  Work with other Field Performance Advisors across the country to address systemic issues and propose cross-market improvements, helping set industry standards for supplier performance.

  
  

What You’ll Bring

• Experience

  7+ years in a related role, preferably in telecommunications, construction management, or supplier performance.

  
  

• Skills

  Strong understanding of construction processes, supplier management, and safety compliance (OSHA certification preferred).

  
  

• Communication

  Ability to communicate effectively with diverse teams, build relationships with suppliers, and provide clear, actionable feedback.

  
  

• Analytical Mindset

  Comfortable with performance metrics and root-cause analysis to identify improvement opportunities.

  
  

• Problem-Solving

  Proactive approach to solving issues on-site and ability to make sound decisions under minimal supervision.

  
  

Why Join Us?

We value innovative thinkers who thrive in a fast-paced environment. You’ll be joining a team committed to setting high standards and fostering a culture of continuous improvement. Your work will directly impact our ability to deliver top-quality solutions to customers nationwide.

Additional Details

• Travel

  This role involves regular travel to supplier sites.

  
  

• Preferred Qualifications

  OSHA 30-hour certification, familiarity with telecommunications equipment, and experience managing third-party contractors.