Business Systems Analyst - Dynamics CRM/Power Platform

The Business Systems Analyst position will support enterprise contract applications within the Legal department. This role will collaborate with IT, business operations and product owners to understand key business objectives in furtherance of maintaining and continuously improving legal and business users’ use of internal contracting applications, including MS Power Platform e.g. Power Apps and Power Automate

Responsibilities:

• Hands-on configuration in an existing Microsoft Dynamics 365 platform to maintain and continuously improve processes enabled by MS Dynamics Power Apps, and related contracting applications

• Capture current and desired/future state business processes, identifying gaps, outlining impacts, and ensuring solutions and capabilities meet business needs and requirements

Configure technology solutions, improve business processes, and support business operations

• Collaborate with Legal Program Manager, Product Owner, Enterprise Architect, and IT team

• Perform and facilitate testing from end user perspective for system upgrades and new functionality, and report and prioritize defects so they can be resolved before go-live

• Create easy to understand workflows, trainings and tools to support legal end users

• Support end users continually by being an expert in their processes and systems beyond Go-live

• Provide prompt Go-live support by answering questions, helping end users navigate through systems, and reporting issues to the project team for prompt resolution

• Other projects as assigned

Experience & Skills:

• Must have experience with Microsoft Dynamics 365, Microsoft Power Platform (including Power Apps and Power Automate, Excel, Word

• Experience in Javascript, Adobe AEM forms, and ReactJS preferred

• Contract Lifecycle Management System (no specific CLM) experience a plus, but not required

• Aptitude and enthusiasm for learning new software tools

• Very strong attention to detail

• Ability to follow projects through to completion

• Resourcefulness and initiative

• Ability to communicate ideas and concepts clearly

• Strong work ethic and a positive, can-do attitude