Server Engineer IV

Server Engineer IV

Job Purpose

This role is responsible for the design, implementation, and maintenance of IBM Power Systems infrastructure, with a focus on the AIX operating system. The Server Engineer IV will work closely with cross-functional teams to ensure the availability, performance, and security of our business-critical systems.

Percent Of Responsibilities

• Performs installation, maintenance and repairs including software, system installations and upgrades, routine automation, security maintenance, troubleshooting, training, and technical support for all users and projects of the organization. 40%
• Ensures dependable access and availability to IT systems. Troubleshoot and fix complex issues that may compromise system performance or access to an IT service. Serves as a subject matter expert. 30%
• Develops, trains, and mentors other associates on the team as needed. 15%
• Provides excellent customer support 24x7x354 in an on-call rotation for on-premises and cloud platforms. Troubleshoots complex incidents, identifies root cause, fixes, documents problems, and implements preventive measures. Serves as liaisons with internal departments, vendors and other third-party providers. Automates tasks and monitors their effectiveness.
• Resolves issues other tiers of support have escalated/transferred. 10%
• Stays knowledgeable of emerging trends and industry practices. Ensures compliance with cloud, server, network and engineering standards and guidelines. 5%

Disclaimer

Performs other job-related duties as assigned.

Education

• Bachelors Degree

Knowledge, Skills & Abilities Required

• Senior level SME for installation, upgrades and configuration of IBM Power Systems servers running AIX.
• Highly skilled Senior level IBM Power Systems Engineer experience.
• Extensive experience with AIX High Availability PowerHA Clustering and related tools/products.
• Experience with networking technologies that support data center and server operations including LAN/WAN/Firewall/Load Balancers/VPN technologies.
• Experience with: Windows, Linux (SUSE, RedHat); Physical Server architecture and virtualization technologies.
• Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a fast-paced environment.
• Mastery in shell script development and scripting languages e.g.: bash, ksh, PowerShell. Automation of manual tasks.
• Knowledge of Containers Management platforms like Kubernetes, Docker, Rancher and OpenShift.
• Experience with various backup solutions and strategies for both cloud and on-premises.
• In depth knowledge of on premises and cloud business continuity, and disaster recovery strategies.
• Proficiency in MS Outlook, Excel and Word.
• Administer storage solutions including SAN and NAS, ensuring data availability and integrity.
• Monitor system performance and implement proactive measures to ensure optimal system health.
• Provide technical support and guidance to end-users, resolving issues promptly and effectively.